OLD SCHOOL AND NOT HELPFUL. This company was the security system with the previous owners on my house I bought, so I thought, why not keep them. Mistake. $40 to monitor, an app that was often glitchy or wouldn't load. Customer service calls that were not returned ever despite according to them needing to check something and get back to me. When I cancel they won't let me do it over the phone or online. I have to mail or fax a request - all they tell me. I do so. Turns out they won't terminate immediately, only 30 days from the request. Never told me that. They never sent me an invoice for this total - just one saying that THEY owed me $5ish. Then I get a past due notice from them. Shady and unhelpful on the phone. Put on hold every time I call. Do yourself a favor and set up a system yourself (like Ring) for much less monitoring costs.

Let me start by saying that I am not a complainer. I am a very easy going laid back guy…But my experience with your company has me very, very upset. So here is my experience with your company. Keep in mind this is my first impression and interaction with Vector Securities. I set an appointment over a week ago for installation of 2 Bluetooth AC thermostat controls and a new alarm system. The first appointment was cancelled by a guy named Doug the day before they were coming out. However, I did have the appointment rescheduled and the alarm and 2 Bluetooth AC systems installed this past Friday January 11th. The gentleman whom installed the unit set them to 75 degrees (which I requested). I noticed on the remote phone application that the house was at 54 on one unit and 61 on the other unit throughout the day. They were set to 75 degrees at approximately 9:20am. I also explained that the alarm wasn’t working and although it said “ARMED”, it also said “ZONE 1 OPENED”. On Friday a few hours after installation I called several times to ask what was going on. I spoke to the guy named Doug again who was out of the Fort Lauderdale branch of your company. This was the same guy that cancelled the first appointment I had scheduled last week. I spoke to Doug 5 times on Friday. The last time was at 4:58pm. I explained that my daughter (14 years old) and I were wearing sweatshirts and jackets because the systems were stuck at 61 and 54 degrees (as he acknowledged himself by looking at the remote application-see Pics 1,2&3). Doug asked for my number and said “I promise I got you on this, I’m going to speak to my lead technician and I will call you back in 10 minutes, don’t worry, I got you, we will fix this immediately). Well, I think we know how this ended….i called back about 30 minutes later to see what was going on and I got the answering service whom said they were closed and to call back Monday. Doug left us without a care in the world so he could enjoy his weekend. I am disgusted with the lack of concern (considering there was a minor child involved) and commitment to follow through. In addition to all of the above, the system was installed in a way that damaged my door frame. It was a very unprofessional installation (see Pic 4&5). In addition to that, the installer also didn’t use the same “new parts” for installation (on one thermostat he used my old backing plate and on the other he used a new one, see Pics 6&7). I ended up speaking to a Michelle on the service line whom explained that both Doug and the installer gave me improper directions on how to set the zone temperature. After speaking with Michelle the temperature issue was fixed in 2 minutes….but she did take my number and told me that someone would call me that Friday night about the alarm (nobody called and still hasn’t). This by far has been the worst experience I have ever had with any company. I just thought you should know about how first impressions can be damaging. I was warned by neighbors not to use Vector due to the terrible service. I brushed it off and this is what I am now dealing with. As of today I still have yet to hear from someone about any of this. Please let me know how to proceed with fixing this disaster. Robert.S **could’t upload pics to this page** I sent this to the CEO and am still awaiting a call back.

Multiple false alarms this weekend, and no one on duty that can help me. Thank God my contract is up. I am ready to cancel.

BEST VALUE, OFFER EVERYTHING, STAND BY THEIR CUSTOMERS

Honest and prodessional.

Agata Garske was extremely helpful!

Michelle ALWAYS responds quickly to my requests

The guys who put in the system were very professional and did a great job, I highly recommend Vector security

The information that we receive from the employees are fine , but since we transferred our services from Tallahassee, Fl to Panama City, Fl we have had so many issues with the cameras until we have just wanted to cancel our contract. We’re just wanting to receive what we’re paying for and that’s excellent quality. From the receptionist to the guys in the field it’s never been nothing but professionalism. Help us to want the bring more business to you all.

Agata is the best!!