On 10.30.2021 I took out an auto policy to extend thru 10.30.2025. Paid $1500. Total. After they denied 2 claims. One for radiator and one for my navigation. I cancelled my policy on 4.19.2024. They said I was due a refund of $425.58 & even sent a email to confirm however, I swear I have called Concord atleast 20 times and they lie to me. On 6.5.24 I called and the guy said Michael the manager at x801 said my refund would be ZELLES into account by end of day on 6.10.2024 I have yet ro receive my refund. I've called. I've emailed. No responses. Everytime I leave Michael x801 a message . He has never returned my calls. Company is Concord Auto Protect 1888 399 2811. 1150 1st Avenue #501 King of Prussia PA 19406 I have to concede they are fraudulent and scammers Pls help get my refund Thankyou. Veronica Richardson 972 467 3923.

Concord auto protect is a SCAM. Do not do business with then. They gave me a claim number for a water pump repair on my Audi and then stopped communicating with me. I tried numerous times to get in touch with the manager in charge and he never answered my calls or emails. I’m out $1,400 for the repair and $2,400 for the policy. Don’t let it be you. Also the BBB does not recommend them.

This company is the worst. I have been lied to and jerked around for almost a year and still have not gotten any satisfaction.

Unprofessional, rude, borderline abusive. I had coverage with this company for the last few years, and in the past it was perfectly fine. I understand they underwent ownership change, and that explains dramatic change in attitude and value you receive as a consumer: don't waste your time and hard earned money, look elsewhere. When I brought my car in for a repair, they flat out denied most of the coverage, and even on covered items they severely limit hourly reimbursement and saddle you with aftermarket parts, in addition to endless demands of paperwork.

Like most everyone else - I cancelled my coverage as i purchased a new vehicle and sold the car i had extended warranty on. This happened back in Feb of 2024 and have yet to receive a refund. I've called and talked to a different Lier each time as they stated a check would be coming. This place is a scam stay away. I will be taking them to small claims court to try and get my money back

This company is a scam. Check reviews on BBB and all over Google. Even on their faecbook account they have bad reviews. They only protect their bank account, nothing else.

Stay away!! One of the worst companies I have ever dealt with! Rejected the first covered claim. After several phone calls they covered it, most of it anyway. When second claim was attempted they were unavailable. Paid out of pocket. Attempted to contact them for 2 weeks. Finally got someone on the phone who told me they were undergoing new ownership and management. That is why no one answered phones or return messages. I requested a refund because of their lack of professionalism and response. They process cancellation immediately and told me I would receive prorated refund. It has been 3 months and I have not received a check. Called at least four times in the past 2 months. Last two calls I was assured that my refund was in the queue but the check had not yet been issued. They assured me and it would be issued soon. Have yet to see check or hear back from this company. I knew that the cost of this policy was too good to be true. Buyer beware!

This company is awful, shady as can be. There is no fix for this, they are rude, incompetent, and fraudulent. Just read the negative reviews and disregard the good ones, notice how all the negative reviews are the same thing and save your money!

Well it happened again. Car had to go into the shop. Dealer called Concord to start the claim process..this was on a Friday. I can later myself to make sure someone was working on the claim. Guess what, the contract states the claims department open 24/7. Not true, got an answering service. Dealer told me Concord would get back with them Monday. Didn’t happen. Wednesday still no communication from Concord.. I called, was told they would bump up to next level. Same story as from other past claims. Called back again, now I’m hot. They tell me the approval had been sent to the dealer. Called dealer, guess what, yes you got it they didn’t have it. I called the third time. They send they would send me a copy as we were speaking. Waited 20 minutes and no email with approval. Fourth call an as we were talking I got he email. After reading they wanted the dealer to accept parts being order from Concord to be shipped to the dealer. Dealer told them they don’t put none manufactured parts into their repairs. I also requested Concord to allow dealer to provide OEM parts. Requested written approval . They approved, but would only pay the price for the parts that they wanted to supply. None OEM parts. This is my third claim with Concord. Same trouble every time. I would cancel my contract but by the time they prorated and deducted any money from past repairs approved I felt it wasn’t worth the pain and aggravation. Also from reviews about this company others are still waiting for a cancellation check. In summary DON’T waste your time and money. This must be their business model.

Made a legitimate claim for my daughters car 5.5 weeks ago. No one calls back, or responds to emails. Whenever we get to an actually person they have excuses, or they send you to a voicemail. Never call you back. This is first claim out of 4 other policies we purchased from them. After our mechanic submitted all the documents they said they required, we heard nothing. We have called and called and no one can approve our claim. My daughters car has been sitting for 5.5 weeks waiting. They are not a legit company. They take your money and provide no service.