I signed up for auto protect and they deny every claim. I asked for refund and called several times and emailed several times and they have not responded in the last two months.

I will not repeat all other reviews about delays, speaking with the answering service, generally poor service as those reviews are accurate. KNOW THIS BEFORE YOU BUY: 1) Concord does not use OEM parts. specific language in my most recent claim states "In addition, we reserve the right to approve OEM, AFTERMARKET, NEW, REMANUFACTURED or RECYCLED parts. With that said, I have sourced AFTERMARKET part for this claim..." 2) Concord sources and ships the parts causing futher frustration and delays. Specific language from my claim, "these parts will be shipped expedited directly to you .... Please confirm approval, provide a shipping address, and contact information so I can order the parts right away." Keep in mind, I received this communication on DAY 7 of my claim. Bottom line for my $848 claim. Concord will ship an aftermarket part and pay $203.50 of labor. Vehicle is a 2019 model, purchased new. Yes, a real cusomer. J Bentley

This is a total scam. All reviews are scams. I bought 2 warranties in Nov and Dec 2022. Paid top $ for the best and most expensive option. The sales guy was all sweet-talk. Yet, trying to contact him or anyone esle via email to him and also by phone to file a claim for the past 2 weeks were complete time-waste. On phone, first time was told that only the sales guy could take claim details but he was not in office. Left name/number of me as well as service advisor. No one called or even replied to my email. Called several times at different hours but always call center replied and always same story- leave name and number for some one to call back. Today, was told that ownership changed but no explanation of how that would mean no service claim processing or anyone answering from the business during regular office hours. No rental car authorization and no service authorization. At this point, spending own money to repair and getting rental car. Sending attorney letter- suing is the only way this scammer company will learn a lesson. Anyone wants to join a class action suit, will be happy to collaborate.

DO NOT PURCHASE THIS WARRANTY COMPANY I AM A SHOP OWNER AND THEY DO NOT PAY CLAIMS OR SEND PARTS WHEN THEY APPROVE JOBS THEY WILL LET A CUSTOMER BE WITHOUT THEIR VEHICLE FOR WEEKS UNTIL THE CUSTOMER JUST APPROVES THE WORK THEMSELVES SINCE THEY NEED THE CAR BACK I HAVE LEFT OVER 60 MESSAGES SENT MULTIPLE EMAILS TO MICHAEL SOLOMAN THE MANAGER AND NO ONE EVER GETS IN CONTACT WITH ME STAY FAR AWAY FROM THIS COMPANY

WARNING-WARNING!!!-SCAM COMPANY!!!!!!! If it was possible to give this Company a Zero Rating, I would give it nothing above a ZERO, BECAUSE IT DOESE NOT EVEN DESERVE A ONE STAR RATING. I have been out of my vehicle for going on 6 weeks now. Concord Auto Protects so called Award Winning Customer Service, and Claims Team is Totally False Information, and False Advertising. Concord Auto Protect will not return E-Mails or Phone Calls. Each and every time I call their Ph#, it goes to a Third Party Answering Service, so that calls can be screened, by the Gate Keepers of this Fraudulent Company. Concord Auto Protect has completely disappeared, in regards to my Vehicle Repair. They should be investigated by a DA, the FBI, Consumer Affairs, Better Business Bureau, The Bureau of Automotive Repairs, and ALL of the other Agencies that are out there that Deal with Fraud. If You Have Been the VICTIM of this Company, make sure that YOUR BAD EXPERIENCE is SHARED, with Each and Every Review Site that is out there, to get the word out there, to Prevent more VICTIMS from Financial Damage, and Harmful Stress, from YOUR CLAIM, being ignored. If You are considering Purchasing a Warranty from Concord Auto Protect, PLEASE!!!, DO-NOT!!!!. I have good reason to believe that a good number, of Good Reviews that have been posted about this Company are False, Not just from my experience, but from the feedback of the Auto Shop that has had my vehicle for the past 6 weeks. His feedback, is that Concord Auto Protect is the ABSOLUTE TOTAL WORST!, in Auto Warranty Plans, ALL BECAUSE THEY REFUSE TO COMMUNICATE WITH HIM!!!, both in E-Mails and Phone Calls. PLEASE SPREAD THE WORD ABOUT THIS COMPANY!!!!. YOU may Save a Life from the HUGE Amount of STRESS, and Hardship, that this Company will inflict upon You.

Warning ! Do not buy any warranty from Concord Auto protection big scam ,they don't cover any car is fake process totally ,I purchased warranty they didn't cover the problem as they told on the paper ,even I requested refund money back they always lie like drinking water ,they never send my refund check ,I just today called bank for dispute credit card and ,and tomorrow I'm gonna processing for the court ,if they talk nicely on the phone because they want to get your money cheat

This company is a scam and needs to be investigated by the DOJ. They wont approve claims, reply back via phone or email or cancel my policy.

PLEASE READ ME!! NIGHTMARE STAY CLEAR! FOR THE LOVE OF GOD DON'T BUY IT! CONCORD RUINED MY LIFE! Never buy a warranty that doesn't require an inspection from the company. They will use the excuse that it's "PREEXISTING" damage. This is an EVIL company. My $18,000 car needs $13,000 worth of work to fix the VVT system. Concord claimed its "expert" technicians who've never seen the car said its preexisting damage. However, I have written proof and a documented 400-point inspection proving the car was in great shape before I bought it. They don't care the board of directors do this to people all the time. The service manager at the Maserati dealership says they pull this "preexisting" damage all the time. I complained to the manager at Concord about this issue. I could hear in his voice he knew my pain and understood this is a messed up company. They offered me a refund. But I would have never bought a Maserati without this warranty. Now, I am absolutely screwed. But that's their game. Pay them $3,000 a few months later when something major happens deny the claim, give them a prorated share pocket a few hundred bucks.

I would give this company no stars if I could. I requested a refund because I purchased a different car. I have called at least 10 times in the last 2 months regarding a refund. I have been given 4 different amounts that would be refunded and told many times the refund will be in my PayPal account on the day I called. I called again today and was told someone would also call me back shortly. I have been told that 3 times and have never received a return call. I originally requested they send me a check. I switched to PayPal when they said they sent the check and I never received it.

This got to be one of the most incompotent extended warranty programs ever and I have 2 before this one! I do not know where to start with this company from bribing me to remove reviews to speaking to someone that seems to not understand english well but is working customer service! Concord rep told me several times that my part was being shipped to the Price Acura but after several calls they have told me that no part was being shipped and that is not the case! I was told by Concord that a rep would email the tracking number about 2 days ago and that did not happen because no part was ordered! So now I have no idea when that part will ship up to Prie Acura!!!! I had to call Concord several times today (12/7/23) to get that answer and the rep was being very avasive when I kept pressing about the time that they get the information from Price Acura where to send the part! I have had nothing but issues with this Concord and I am not sure why they claim they are number one1?!?! Concord is number one in delays and wasting time! Now the part I need will be shipped today (hopefully) instead of two days ago! I have a appt. on Monday and I do not have a car. It should not take more than a week to get this all taken care of since Concord is not covering the most expensive part! What a scam this company is and they will use the no deductable but do not fall for it because I would rather pay a a deductable and have more parts covered and shorter waite time than deaing with this con-job of a company! Stayway from this company! Update 12/11/23 Concord stated that my parts would take 2 days to get to Price Acura and today the shop is still waiting! I called Concord on Friday 12/8/23 about he condition of the parts and warranty information and they stated someone would call me today 12/11/23 and no one has called me! Concord Auto Protect is a scam avoid them! Update 12/14/23 Now this person named Abrenner is telling me that I must take a picture of my rim to file a rim claim but I have never done that before and Concord wired $100.00 and $95.00 to my paypal in the past that took around a week and now Abrenner is telling me I need to take a picture of the rim?!?!? Now Abrenner said he needs proof of damage for my rim claim and all I needed before was a invoice from the repair shop! Donot use this company, just trade your car in... BTW I think Concord Auto Protect is lying about their parts warranty!