my package is stuck since 12 days in the middle of nowhere in Germany and I have to chase it... no notification from the delivery company, no notification from the seller who's going to take it off it to my door? UPDATE: I never got contacted by GLS, I sent them an email today. Is this the expected service to a customer? I have to track and ensure that the good is delivered? ... do I have wrong expectations? UPDATE(Nov.2018): thanks to SPAN.com Customer support I got this sorted out. It was painful, but we made it thanks for their commitment. I guess I will avoid to send to my private address with GLS any time in the future, but at least we came to a happy resolution. VOTE 5+

Excellent service, server delivered all set up. Well worth the small price premium over the lowest cost I could find.

I initially phoned up SPAN to talk to someone as I was bit lost as to what NAS to buy. I spoke to Paywand who was extremely helpful, and followed the conversation up with detailed e-mails with the NAS systems he recommended for my needs. I actually eventually bought a NAS that wasn't initially recommended, but that was because it hadn't;t been released at the time of our conversation but had been once I was able to make a decision. Very much recommend their expertise and knowledge and help

All as described. Quick delivery, but 2 minuses: * was ordered NAS configuration with RAID5 - but get SHR * only UK power plug - no EU power plug

Very quick to respond to emails and answered my questions with the appropriate technical detail. I purchased a Synology DS918+ with upgraded RAM and RAID configured disks, the unit came as ordered and on the delivery date given. I have no complaints about this business and would use them again due to their customer service and great website!

Received my product as expected.

Good service, reliable, personal.

The package has arrived, apparently in order, in advance of the expected time. Good!

Excellent service, all delivered as expected. However, I noted that despite ordering the RAID to be setup it was not. To be fair, I didn't mind this as I'd wanted to do this myself anyway !

gave 5 stars even though i ordered for next day delivery but courier they used dpd went to wrong address ,,said they will try to deliver day after so really 2 day delivery beware