Great service, reliable and caring staff! A big thumbs up to EMA you’re doing a great job thank you so much.

Staff are very professional and caring towards their patients, they go above and beyond. The ambulances are very clean and tidy. Highly recommend

Excellent service, used this company for transport to an important appointment. Very professional, timing spot on, extremely helpful and accommodating, and professional throughout.

Reliable and trust worthy. Professionalism at its best. Would definitely recommend services to any prospective client

Exceptional service and great communication.Would not hesitate to use EMA patient transport again.

Could not be more satisfied with the service received from this very professional outfit. From the initial contact stages/booking, right through to transport and handover - impeccable. Would highly recommend and will be using again.

Professional and well equipped!

Very caring and engaging staff. They make every effort to ensure your transfer is the best possible according to your needs and requirements. Nothing is too much trouble and time is no issue. I will never use another patient transport company. Top class!

Excellent team and wonderful customer service from all of them. We chose EMA through recommendation and have done so each time we needed their services. First choice and the best. Thank you to the team - keep it up!

I used EMA to transport my grandmother on the 18/04/2022. My grandmother had stage 4 cancer and needed to be transported to our family home as she wanted to pass surrounded by her family rather than in her care home. The care home called 999 and the paramedics came and saw her with the palliative care nurse and we decided with grandma that this was her final few hours and that we needed to get her transported home as soon as possible. I assumed the paramedics could take her home back to Cambridge - however they said that that wasn’t allowed as they are an NHS crew and couldn’t go that far away unless it was an emergency transfer - so they suggested I looked at local private ambulance services. I’ve never had to book one before and I didn’t know they existed! I thought it was all NHS! But it turns out there are lots of different ones. After looking at the recommendations and speaking to the paramedics they recommended EMA as they had seen them at the hospital and spoken to their crews and said how professional and well turned out they were. The office team were fantastic - I spoke to Sam on the phone and he organised the whole thing from start to finish. I was surprised at the price too - as it’s private healthcare I was expecting it to be thousands - but actually it was very reasonable. Money wasn’t an issue I’d have paid whatever it cost to get grandma home - but when Sam at the office told me the price I was very happy as some of the quotes had been very expensive in comparison. The crew who transported grandma were fantastic, well presented, the ambulance was immaculate, brand new and warm and there were plenty of blankets and pillows and grandma was very comfortable. It had a stretcher and comfy seats - grandma started in the chair but on the way felt tired and needed to lay down and the crew helped her across. Due to the COVID19 restrictions I couldn’t travel with grandma - but I was very happy the crew was able to look after grandma and make her comfy. We followed the ambulance and got her home and into bed - the journey took about two hours and it was smooth and comfortable and they even had water and some basic snacks on board. They even stopped when grandma needed the toilet and helped her go at the services. Absolutely nothing was too much and once we got home they helped us at the other end and helped grandma into bed. Sadly grandma passed away the week after, surrounded by her family and even had a blessing from the vicar. If it wasn’t for the ambulance crew and office staff I don’t think she would have made the trip. I can’t recommend EMA ambulance services and their paramedics enough.