This company also undervalued my property by a huge margin. Totally out of line with other valuations and comparable properties for sale in the area. Only 10 mins spent in property to look and didn’t go into some rooms. Not enough consideration given to certain features in property. Such as the size of property, the views or the location. The man left saying he would put his best foot forward, Well, I dread to think what he would come up with if he put his worst foot forward.

Very expensive for 9 minutes work, very little interest in reviewing the property in detail with some rooms not even entered. Valuation was way out of line not with comparables provided. Not interested in any challenge/discussion with one sentence reply to a detailed overview asking for re consideration.

Very good service from Pinnacle. Excellent communication via text messages about the appointment. I was at work, and they called me 5 minutes before they arrived. A good valuaton Thank You

1 star is too many stars for this dog **** company. They seem to get off on undervaluing properties. (Reviews are proof enough) when a property goes on the market at 300k and has people interested in double figures within days, sold within days and multiple people offering the asking price and over, ITS WORTH IT!!!! To come in on the request of a mortgage company and proceed to value it at 280k 20k under every other professional whos seen it before you, stopping the buyer from being able to make up the difference and break the entire chain 2 weeks away from completion is diabolical. The DEFINITION of incompetent and unfit. Speaking of incompetent and unfit, the Absolute troglodyte who visited, that spent less than 10 minutes here and didn't even go down the garden, therefore didn't see the craft room the potting shed the storage shed the horse stables and land behind them who thinks he has seen enough to give it a proper evaluation absolutely needs to be given his walking papers. I hope you have the days you deserve. For whatever corrupt reason you CONSTANTLY continue to do this to people, I look forward to the day you are investigated and we find out why you do it. It may be sooner than you think!!! If these people turn up at your door to value your home DO NOT LET THEM IN!!!! I promise you will regret it.

The company is useless Did not return calls Did not advise on time to visit a tenant property - expectation was for the owner to sit outside for 8 hours Didn't turn up on 4 occasions One of the Admin staff hung up on me because I was annoyed and raised my voice slightly like you do A totally precious personality - should have taken a breath and passed me to a colleague I didn't shout at her but expressed my exasperation A co owner turned up at 8.30 am hwithout notice Jason Txt him - no reply Emailed David who didn't reply 10 mins from office to property for them & me - Had to take 4 days off work due to their incompetence Useless- rude - entitled Do NOT use them Imho

Pinnacle Surveyors recently surveyed our home for a Help to Buy Redemption. The surveyor we had was Kevan Hurst. He was professional and friendly, he explained the process well and we had a report within 48 hours. Unfortunately we had some issues with our solicitor which caused delays and, therefore the survey itself expired. The team at Pinnacle were super helpful in organising an extension to the survey. Another delay meant that Homes England wouldn't accept the extension once expired again and at the last minute Pinnacle were able to prepare a survey document that Homes England would accept thus allowing us to complete the sale of our home, payback the Help to Buy loan and move house. Without their compassion and commitment to help we truly believe we would still be waiting. The surveyor did his due diligence and really made us feel we were in good hands. I wouldn't hesitate to recommend the team at Pinnacle Surveyors.

Please avoid Pinnacle Surveyors like the plague. The surveyor who attended our property, Chris Halliwell, is a bare faced liar. He will tell you things to your face he later completely contradict in his report. This man cannot be trusted. Dont allow him into your home. I would have preferred to deal with his namesake the murderer instead.

A rude valuer, with no interest in the property, and no interest in knowing anything about it or properly looking round. Spent a grand total of less than 15 mins valuing a 4 bed detached property. Then valued it almost £100k less with no real explanation, even with comparables! A complete waste of time and dreams completely shattered for all parties. AVOID.

Great service, great price. The survey was way more thorough than expected for a level 2. Highlighted issues with the property which we needed to be aware of and did all the additional checks we requested. The service was friendly and professional, Ed called me before to understand our needs and talked me through the report in detail following the visit. Thoroughly recommended!

RACIST. Dealing with people at office is a nightmare. The survey was conducted unprofessionally as the surveyor merely scanned the rooms in my house. Missed certain spaces completely and was very rude to my mother. He calmed down when I came home as he wouldn’t dare be racist in front of someone who will understand completely and say something back. The managers at the office are completely useless and rude. Please believe all the bad reviews. You’re letting these people SELL YOUR HOME. I regret allowing them in my home. Please be aware of firms like this. So many people scammed, and for what? Even the experience was horrible.