Had my bed delivered today by Paul and marchin(, think that's the name can't really read it) Very polite, efficient,professional, fitted the bed showed me how to use it and took away the old bed and all their rubbish. Can't recommend then enough.

Very pleased with Richard +Brian work on our electric bed. Fixed and shown how to operate Very helpful 2 Very professional people working for recliner factory at the moment they have 5 stars of us . S .mason

Excellent friendly service, Brian & James were really efficient and explained everything we needed to know about how the bed worked.

I have today received a wonderful riser/recliner chair. The two gentlemen who installed it were very helpful. I am certain that I will benefit from the many hours of relaxation I will get. I thank Matt and Antony for their kindness. Order no SR 5778

Brian & James Excellent delivery team, Very polite, helpful. Chair is very comfortable Excellent Product . Many Thanks James Hollands

Mark & Craig were very professional and very helpful

Updated 5th July. My chair was collected last Monday and I've heard nothing since. The silence is deafening. No confirmation of receipt, no progress report and no return date even though I was promised a maximum 10 day turnaround. Funnily enough I received a customer satisfaction survey today - hilarious! It was more focused on getting personal data such as net income and household wealth than how they've failed to perform. I didn't complete the survey as it's nothing whatsoever to do with the recliner factory. Ridiculously bad customer service. —-------------------------------- I've had a few issues with the riser recliner chair pretty much from the day it was delivered. I accept that Covid restrictions delayed getting the chair taken away for repair and for its return, but it has developed yet another problem. I have reported this via email and via the 'contact us' on their website but have not had any acknowledgement. Communication throughout has been abysmal and no doubt I will once again find myself having to do all the chasing. I fully expect this to be resolved under guarantee but without any contact from the supplier find myself tolerating a broken chair which I paid over £2000 for. Not acceptable.

The chairs arrived today. James and Brian were very helpful talked us through every thing

James and Brian delivered and set up my dad's recliner chair. Punctual, polite, professional, no fuss. Good service all round!

Matt and Nick were running a bit late but they phoned to keep me informed. They installed my adjustable bed in good time and were very respectful of my home. Explained workings and instruction manual very well. Thank you.