Property Owners avoid at all costs. Poplar bought the company I had signed up with. Rent comes later than before. Rent is in the wrong amount. Maintenance request was split into two plumber visits. If you email your contact, they just ignore your questions about their performance. Good luck getting through their phone tree. When signing the contract, it was agreed what the rent would be. They continue to charge the tenant the old lower rate. They claim the old company never signed the forms or sent them to the tenant. Rent payments come in late. Poplar holds onto the money for at least 5 days. They claimed that the tenant bounced a check, so I asked if they charge the tenant late fees and gave them notice. No response from poplar. Tenant complained that they had a leak in the kitchen and one of the bathrooms. Poplar decided a bathroom leak was a health risk, so an emergency plumber repair. The emergency repair plumber did not fix the kitchen. So that necessitated another plumber service. I had the parts for the bathroom repair, but the offshore team that made the decision would not respond. After more than three months of complaining, I finally got a call from a supervisor. They claimed they would give some refunds and answer my question the following business day. Still waiting four days later. ***Edit*** After the next month's rent came in late, and not the full amount again, I cc'd feedback@poplarhomes when I emailed the poplar team. According to their comment on this site, they needed more information. It has been a week now. I have not heard anything from the team or feedback regarding the issues. It seems interesting, poplar homes pays someone to monitor these posts and reply to them so that they look attentive. When it comes down to fixing the problems, or even responding to you, you are still left hanging. This email had my standard questions. Why was the rent for the wrong amount? Did you charge a late fee? Did you give a 3 day pay or quit. Aren't those questions that a property management company should be able to answer?

We had a really bad experience with the company. They did not have fielders for tours which they never told us and they were cancelling all tours without informing us. We ultimately cancel the contract with them after finding this. They are not good in communicating. Very bad customer experience.

Worst property management company ever. They failed at every step of the way from leasing, to turn over management to maintenance. I have to follow up numerous time on the same issue to make sure things are following through, and they still seem clueless most of the time. Poplar home put my property on market for over a month, and only later I find out, by my own investigation that they do not have enough fielders for showing. So all these requested tours end up being cancelled.My property is left vacant for over a month now without a proper explanation and remedy plan. Now they not only refuse to compensate me on their miss but asking me to pay $250 fee to terminate the agreement as I am so determined to leave. I cannot believe a company this unprofessional and incompetent. I am pulling out all my properties.

Rae was great. Thank you!

very bad at moving out and charge extra from the owner! Bad at responding the phone call too!

Easy to use, fast response time, helpful people.

I’ve had a great experience having Popular Homes manage my property. Recently, Dessa from accounting has successfully coordinated rental assistance approval between the state and my tenant. Thank you for keeping my updated throughout the process!

We had a variety of minor issues around the apartment. Althea was very helpful arranging for peole to come and fix them, and is super fast at responding to emails when we had questions. The maintenance person was very professional, fixed what could be fixed, and explained what still needed a follow up. We have been able to get everything handled, though sometimes the online form to submit issues is clunky. Not every room is covered, and there is a 200 character limit on providing info which can make it hard to describe anything unusual. But once we are able to email back and forth with the staff it goes more smoothly.

Rea was great

Quick and easy fix on identifying the problem with a dryer and getting it repaired.