I am a property owner and would NEVER recommend anyone to have their properties managed by Poplar. I too had been with Acorn which was a locally owned company. In November 2022, they sold their business portfolio to Poplar Homes. This is a tech company out of Cupertino. The only people that answer the phones do not speak English as their first language. They do nothing other than answer phones and take messages for other departments (accounting, leasing etc) to follow up and then no one ever follows up. Complete waste of property management fees that you pay. Absolute crap service. I have never been so frustrated with literally no one that can do anything or talk to a real human being with a brain.

My original prop. management co. Was bought out by them. I’ve never had so many problems before. It is very difficult to contact them and they will rarely contact you back. My tenant had a needed repair. They quoted me more than 3x’s the actual going rate (was $300 and they asked me for $1100). This was 4 weeks after the tenant actually made the request. And this is not the only incident. My tenants have made another request. And it’s always been a month since I’ve heard from the maintenance team saying that they will get a quote to me about the cost. While waiting the conditions of my property is getting worse. Needless to say, I’m in the process of finding another management company that is local. Don’t let the address fool you. They are not local. Everything happens in California.

Poplar let the prior tenets destroy the unit. Then told me that it had passed the move out inspection with some damage that they say they repaired. They showed the unit to multiple tenants but no one rented. I saw the unit today. Filthy, screens torn, bathtub horrendous, carpet stained. Doors broken. Am considering g legal action and have terminated the contract. They don’t answer emails, don’t answer the phone. I think the company is a scam.

This is a venture capitol firm that buys up small property managers and then degrades service while charging the same or higher fees. They bought my former property manager about six months ago and have been impossible to work with. There is no way to contact them by phone or e-mail. If you can get through their janky AI chatbot to submit a ticket it takes days to respond, if at all. In my case, they also failed to solve a simple maintenance request from my tenants, leaving it unresolved for months. If they buy out your property manager cancel the contract as fast as you can. On a separate note, the cancellation process is also a nightmare - they try to force you to stay with them for multiple months and make it impossible to effectively transfer to the new manager. As with everything else about this company - it is terrible.

I own 1969 Fashion Ave, Long Beach, CA, 18 units. I have received no notice from Poplar Homes, but my renters are notified to pay their rent to a dropbox. Phone calls to my management company, Action Management, are no longer answered. There is no one to call to ask what is happening. This sounds like a scam and will be reported as such this Friday, March 17th unless I here from some verifiable reliable source.

Seems now that we are unable to get our keys and security deposit back. No communication at all over the last 3 weeks. Your reply to my last review completely missed the point, which is your communication to your customers is the worst I have ever experienced. My point was not that your call center is overseas. In fact they are the only ones that have helped at all. Your local “onsite manager” was mostly missing in action and could not be contacted whenever issues needed attention. This company seems to be a shell where no one has any accountability despite your flowery emails that customer service is your holy grail. Believe me it is not.

I almost got a good deal renting out a duplex space for under $900 a month in downtown Nashville. Unfortunately, no leasing agent showed up. All the phone numbers do not work. If you find a good deal, do not rent through Poplar Homes.

Im a Real Estate profession and this company is the worst when trying to schedule any kind of showing. I have to register as tenant to show the home? then when I can finally do it as an agent, the link they send me doesn't work. Still haven't heard back from them. This home been on the market for a while and it not hard to figure why.

Awful experience. Sibling is moving into their property this morning and is locked out. No calls back, no live person, two of us on hold for over an hour and a half. No 24/7 service for us. Movers standing outside waiting and no answer. Paying for property and no help to get into it for this little family. It's a shame and I'd highly suggest your customer service by addressed. Any response outside of a refund for their time and moving costs is worthless. Ezra Black, Eugene Oregon. Shasta Loop.

Non responsive. My emergency us clearly not their emergency. Poor communication. I wish I had my original property managers back.