Overall I would say ok experience. They have started charging a lot on finding fees (50% of first month rent). They also hav some issues with their accounting where they forget to charge the owner for 1.5 yrs and come back ask owner to pay everything in lump sum.

One rent is a tech property management company that outsourced all of their maintenance and customer services to the Philippines. The only time you will meet someone from Onerent is during your rental viewing. This person will tell you all of the great things about Onerent and that your rental will be cleaned, painted, and in working condition, but once you move in they are completely void of responsibility an upholding their word. They’re honest from that point, saying the people showing the properties are contracted work that has nothing to do with the rest of the company. We’ve tried to find the good in the company, but we’ve only experienced a company that will pas you off to department after department and won’t resolve issues. They tried charging us $930 for backed up plumbing, it flooded our bathrooms, smelled terrible for days when the plumber was working outside clearing the storm drain blockage he said a large branch for stuck causing the problem. Onerent said the landlord doesn’t want to pay so we are responsible. We’ve also had a broken outlet to the fridge for over 6 months that they will not fix. We use an extension cable from the living room. Haha. It’s truly hilarious how we’ve just accepted that theirs nothing we can do. We had to get used to it and learn to live with it. (Not a great way to explain a property management company) No matter how nice the property is it’s probably not worth it. Take your chance, but PLEASE be cautious working with this company, they love to nickel and dime.

They are so spammy. rep calls you and text you every day... and send you email calling you have no manner if you dont respond to them

My fiance and I went through the process to rent in Oakland, CA. The customer service was terrible and the CEO and CFO are corrupt in practice. They refused to let us know why they never contacted us about the apartment we wanted, nor acknowledge we ever used their services. This was 2 years ago and I forgot to write a review here. I reported them to the BBB and they refused to resolve the issue. Thee BBB has rated them an F, check it! They charged us fees, ran our credit reports only to forget we were looking for an apartment. Beware of this small online company.

Great service, always helping and committed to satisfying their customers!

I would like to thank Onerent team for helping us renting our property in LA. We are very happy for choosing Onerent in our rental journey. It was a pleasure working with Onerent team. We enjoyed working with them every step of the way. I highly recommend Onerent for your rental and management.

Love their work. Easy and convenient.

Where do I start... so glad I didn’t fill out the application with all my personal information. Called to reschedule a showing and the lady was beyond confused, there were dogs barking and kids in the background so initially I thought I had the wrong number until she found my information. The next day, after about 5 confirmation texts/emails as to time & place FROM OneRent, we drive across town, wait 20 minutes... no agent in site... I call to confirm, “he’s on his way” “Okay can you please have him call me?” “he’ll call you” another 20 minutes... no call ever received, no one ever showed up. No follow up call with a reason, no email, no apology. Beyond awful service, you can be sure I’ll be spreading the word to friends and family to avoid OneRent.

The problem is that there is no live person, this service is run by automation/robots. When I did speak to a live person they had no information on the rental. One Rent expects you to make a showing appointment without having any questions answered. Therefore creating a waste of time. It would take an hour out of my day to tour a property and hope that it had what I needed because no one can answer my questions unless I go on a tour. Personally, in my experience, I need to speak to someone knowledgeable about a property before I tour it. Rentals in San Diego are valued at very high rates and these are peoples investments. Personally, I would not want a robot with no knowledge on lease terms or amenities to manage my million dollar home. Property Management is a personalized service. If you want someone real with years of experience call me and my company AMSI San Diego.

On time resolution and always available for support. I am pretty much managing hands off.