I'd been a tenant with Onerent for almost 3 years. So far, our experience with them has been great. We have been processing rent online and also requested some repairs all via their online portal. Our problems well resolved without any issues or long delays. We have also received a call and emails to provide our rating of the service provided and if the problems were resolved. Agness was very helpful and professional throughout the whole process.

Very sub-par experience over the course of two years. While outsourced network works well in terms of frequency of communication, maintenance requests take months.

Onerent has done an excellent job dealing with my tenants in multiple rentals. They have dealt with repairs and done a great job handling repair contractors. I highly recommend Onerent for property management.

Onerent has been super helpful, even during these trying times. We have had several requests resolved promptly during this period and they have been extremely professional, curteous, and prompt.

Wonderful service for both home owners and renters!

The maintenance team was proactive in making sure my property was taking care.

We had a great experience and prompt help from Ian on May 27th. We used Onerent to help us with getting a tenant(s) for our rental. Because of COVID-19, procedures were done differently where keys were placed in a lockbox for prospective renters to preview on their own. After the tenants signed the lease, there was no follow through in getting our keys back. I called and emailed but no one got back with me until I called the emergency number and talked to Ian, who was able to give us very prompt service.

Thanks for Onerent team to help me across the issue , the team keep in contact during the process , answered all my questions. Thanks Onerent.

I have been with onerent for years although I have not met any one of them face to face. All communications are through phone and email but their work is efficient. Every time tenant move out, they can fill it very soon at market rent rate.The repair request responses quickly.And accounting records are clear.

Let me start by saying I am giving them 1 STAR only because there is no option of NEGATIVE 5 STAR. Now here are some of the reasons for my starting comment. 1- One of the worst customer experiences: when I listed my property they were the first one to approach and I must say they were very persuasive to win by business... I have been getting email and call like every 2 hours ... I don't blame them for that ... but the moment I signed the contract it seems like the company seized to exist. In the past 4 weeks, my first order was to call ONE RENT but either they wont pick up (which is most of the tme) or if someone accidendently picks he or she exuse by saying she is just an operator and will insure someone will call me back ... something that never happened 2- Worst Technology: Being someone who manages data analytics of a major online retailer I see the value of data-driven decision making but your data is as good as the tool you're using the aggregate that. And I must say, I have never seen a company (who strive to be tech-driven) has so many broken systems. I don't how they have integrated their CMS but it is useless, whenever I make any changes to my listing (from the dashboard I have been provided) ... it never gets updated ... (four weeks of telling them mine is a 1 bd 1 ba my listing still says its 1bd 2 ba) Then they have something called OneCast (some sort of bot that is "supposed to" search for comparable properties and suggests you price point) ... well it does everything but that ...several times I have received a report that has my OWN property listed MULTIPLE times as a comparable property ... other times the comparison is like apple to oranges ... no intelligence built what so ever ... and I can go on and on and on ... In the end to summarize my points.. either you have to have a killer technology to enable self serve model or a "Amazon-like" customer empathy to survive AND I DONT THINK ONE RENT HAS EITHER !