When I submitted receipts for reimbursement on a job that was completed on our rental and paid for personally, OneRent contacted the owner the same day as the receipts were submitted and approved the reimbursement.

EDIT: OneRent generated another automated message (their response to this review conveying that they are trying to resolve this). Nevertheless, they are still ignoring our requests and even our legal requests. Dear OneRent I would very much appreciate if you could respond to our demand letter otherwise we will take you to Small Claims Court. The communication with this company is a nightmare. They have HQ somewhere in Philippines, every time someone else responds you unaware of previous email exchanges. It is equally painful as robocalls. Once, out of desperation, I called their support line. I doubt that the lady on the other side understood English well. To yes or no questions she always answered "I do understand". We ended up moving out of our apartment because we couldn't communicate with anyone properly. There were only small issues with the apartment but the incompetency of Onerent was unbearable (e.g. once they missused our insurance number, the other time they made us take a multiple days off work (like 6!!!!) because they were unable to tell us exact time of plumbers appointment etc.)

Terrible once you load information and documentation they will ask for it via email. You'll send your private information via email, and another person asks again. Very disorganized. Then you get an email that a there are several other applicants and won't hear from them until they pick and choose who they want, very discriminatory. In the end all you'll get is a closing text message "have a nice day..."

The Onerent property manager was a no show for a scheduled showing. They also scheduled two interested tenants for the same appointment! Luckily, the owner was there to show us in. He did what Onerent should have done. Through my frustration I looked up reviews and I was put at ease to see other similar experiences. I went deeper and looked at Onerent's careers page to learn about their business model. They are essentially the Uber of property management. They have successfully contracted people to be property managers to avoid paying salaries/hourly wages. They pay their contractors per task (starting at $20). This position requires no experience. They sell the position as work as much as you want. So I'm not surprised when one of their "fielders" was a no show to an appointment. Onerent spammed me with text messages and emails to confirm the appointment and to finish the application. I can assume these were automated due to how repetitive and impersonal these correspondences were. If they decide to respond to this review, I can only expect the same, formulaic language. Onerent admits they are a tech startup. Unfortunately, that's all they are. Property management comes second to them. They lack the interpersonal skills to deal with important aspects of peoples' lives. As evident by many poor reviews here, their business model can not effectively meet the needs of owners and tenants. To the owner, thank you! I would love to rent without Onerent :) Live easy, Vincent Vo

All are good except often get confused w/ the phone numbers I was getting call from one rent. All the folks (Gina, Dave, Rocio & Jay) I worked with are very nice and professional. My house was in two weeks once I moved out. thank you all.

Jay was super informative and answered all of my questions. He was great!

Jay has done a tremendous job working with me as a one-rent client. He always been quick to respond to any issue I've encountered, working patiently and efficiently until the problem was resolved. Jay is also very professional and knowledgeable in his position; being current on all company policies and regulations. I feel safe and confident having jay as my representative from one-rent. He appears to be a valuable asset to your organization and I would suggest you utilize his skill set to his full potential. Tom brooks Renter at 1866 priest st El cajon, ca

Worst property management I have ever dealt with. No sense of urgency until owner approval even during emergency.

Nice and professional work, easy to work with.

I’m so happy with Onerent, I had electricial issues at my house today and the quick and efficient response was awesome. Everything was taken care of and working correctly again. Thank you OneRent