quick response, patient staff, and knowledgeable.

Excellent service and prompt attention to my query.

Fabulous telephone staff who fixed the problem in a few minutes... I was expecting a long wait but everything was handled professionally and speedily. Thanks

I got a result, that was important.

Excellent response from all the support staff I spoke to.

Excellent service and help

Well you start off with a program like this, thinking "Oh that seems a bit cheaper" or "I'd like to try an alternative to the other software" but then you eventually realise "this was a mistake". It's not like you need to use it THAT often right? I use it for a client only once a month and suffer, every. Single. Time. It isn't Myth of Sisyphus suffering, I guess. At least you can click the X button and give up. Sisyphus didn't have that option. On a technical and practical note: payroll would have to be the biggest waste of time. It hangs, gets easily confused if you process things at a rate it simply cannot keep up with (i.e. slowly). Making a change in payroll after reconciling payroll payments is probably a thesis in a new degree perfecting a tedious task. Reconciling bank transactions also requires monk levels of patience; bank Rules often getting confused and not working consistently, double ups in transactions and an overall level of SLOW SLOW SLOW to process. I absolutely resent using this program. It works, sure, but it's like doing a family shopping with no basket or shopping trolley - yes you can do it, but you will hate it after 5 minutes. Good luck!

The phone assistance and support is fantastic. The technicians are always polite and helpful and provide a great service. 100% happy with Reckon.

Sumit Singh was extremely helpful. He was polite, patient, understanding and understood my needs. Highly recommended Reckon.

Prompt and excellent customer service.