My problem was addressed promptly and professionally

My business is transitioning to Xero from the old Reckon desktop platform and our subscription is due on 18/6/23. We asked if we could pay a smaller amount for the next 2 weeks to finalise this FY in Reckon and start new in Xero. Margaret H responded. She took note of the amount of time we have been with Reckon and then gave us the final 2 weeks of the FY for free. This is a kind, considered response which we appreciate very much. Thank you Margaret! I hope Reckon knows how valuable are to their business.

I had a really helpful, knowledgeable assistant who was willing and capable.

efficiently handled my enquiry. satifactorily resolved

Short waiting time; professional help

The app is easy to use. When I contacted the support team, they replied very quickly.

Quick & easy data migration We recently decided to switch to Reckon One based on a recommendation. To speed up the implementation process we opted to migrate some of our existing data. The process was easier and faster than expected and saved me so much time.

Bought a perpetual licensed product in 2019, now told sorry its expired! The excuse you can't support it is not relevant as I'm not expecting support just simply access to MY software! After 20 years of using Quickbooks/Reckon I am disgusted with your approach to users of old desktop software. Just give us a perpetual key and then leave us alone is that too much to ask!

Explained well to finalise the report

Needed to upgrade payroll app to accommodate STP phase 2 and was confronted with a technical issue when doing the subscription. Couldn't be happier with the patience and support provided by Reckon to resolve the problem. Keep up the great customer service & support 👍🙏