The blind was not aligned on the roll. A replacement roll was required to fix the issue

Rochelle did a great job helping me to setup my smart shades. She is great!

Great customer service. Very happy with our purchase and will definitely be upgrading the rest of our blinds with these in the future

Everything was great. Working well. Took a couple of hours to install 3 shades.

I cannot believe how easy it was to install these shades in my home. They were also extremely easy to connect to HomeKit. I am extremely happy with my overall purchasing and installation experience.

Very concerned about after sale support. I needed help with an Alexa issue controlling my smart shades and all I'm getting is questions and no real help. Lot's of try this and that and the other thing. Problem is that All shades worked and then a few stopped communicating, so it's not a network issue, not an app issue, not a power issue, not a version issue. It's a SmartWings issue and they don't have any way to diagnose it other than to suggest resetting Alexa or rebooting my network which doesn't make sense of some of their shades work and some don't.

Very fast shippping. Great product and seamlessly integrate with our HomeKit.

We love our smartwings motorized blinds. We ordered 16 for our new house. They were incredibly easy to install and look amazing. We paid for 16 what one of the blind company quoted us for 1 room (3 windows). We had some minor issues (it was on our end) and the customer service was amazing!

Love the product works well, easy to use and setup. I only have 2 issues: 1- Shipping did take a long time to get it. 2- after adding the accessories and adjusted the size, the price was very high and that was during the black Friday sale. I mean I like it and I want to buy more, but I just can't afford it. specially that the sale is over now.

I requested window shade material samples and received them within a week. I love the choices! We’re building a new house and preparing for hardwired shades. I’d like to use SmartWings, but I found out they don’t have a manual override option if the power goes out. I’m hoping when we’re ready to order and install blinds, they do have a manual option incorporated in their hardwired shades.