I booked a cruise, including flights, transfers, and hotel stay for 11 people through logitravel for 24th july, due to the covid pandemic our trip was cancelled. I have been very patient with little in the way of response to calls, emails and on line chat, the customer support as been very poor, I feel that 6 months of waiting for a refund is sufficient time, and have read that a refund should have been processed in 14 days, we paid in good faith, we are very disappointed.

Hi there booked a cruise for July which was cancelled, with little to no response from Logitravel, have had to chase them countless times, been informed that they would eventually provide a refund and yet we are still waiting this has been going on now for 5 months. I understand the COVID situation however the lack of response and almost no customer service has not been appreciated.

Booked a cruise at the beginning of the year which was cancelled due to covid was offered a voucher which I could exchange for a cash refund in 6 months. I have tried contacting about the refund but have heard nothing back.

I booked a holiday for July 2020 which I chose to cancel as the flights and hotel had to be changed due to COVID. This was out of Logitravels Hands. They tried to accommodate us and although communication was hard due to how many customers they were having to juggle they tried hard. They offered me a travel voucher for the full £3500 deposit paid and sent a confirmation e.mail the next day with the voucher attached. After careful consideration we as a family decided we would not travel in 2021 so the travel voucher would expire. I emailed them in Sept 20 advising I would like a refund if poss. They replied within 24 hours confirming receipt of my email and that a refund would be transferred to my bank account which was there almost immediately. They made a very stressful time easy and when I do decide to travel it will be with them out of loyalty regardless of expense.

Avoid. NO refunds after 6 months. Our trip in June was cancelled by LogiTravel in March. Since March, we tried so hard by emails and messengers to ask for our refund. Six months passed. The replies we have got were: LogiTravel is still reviewing/ checking our status, or please be patient. Can anyone be patient after waiting for 6 months without any refunds? Is it cheating behaviour?

Incredibly stressful company to deal with, zero communication after we paid, even though we had questions about our booking - specifically about baggage, which was mis-sold. Ultimately our holiday ended up getting cancelled due to COVID, but again the entire company just started blanket ignoring customers (they shut their phone lines and never responded to a single email). We had no idea if we were supposed to travel or not and only heard back from them weeks after our departure date. We had to trawl through companies house and ATOL contact pages to eventually get a generic call centre with rude and unhelpful staff who would do everything they could to get you off the phone, usually just "passing on your query" to another department - that apparently doesn't exist. They didn't even know what company you were calling for until you told them. They took much longer than they should have to process our refund. On top of the abysmal customer service, the website was often broken beyond belief, we apparently owed them over £1million at one point. Just. Avoid.

i booked hotel only throw logitravel and was due to stay in hawaii on 24/08/20 and due to covid 19 i could not go my flight was cancalled and they was no flights due to boarder restrictions i live in the uk i got in touch with logi travel in june to ask to change my dates to next year they said no. i asked for a refund fund they said no. i tryed to claim my money back throw my barcleys credit card i payed on they informed me because the hotel was open they can not refund me. this hotel cost me £1697.04 for one week. so i got in touch with the hotel directly to see if they could help me and they informed me that logitravel had cancalled my hotel booking and the hotel never recived any money from them regarding my booking so logi travel have got my money. i have reported them to abta hoping they can help if not i am going to go to the papers and the police because companys should not be aloud to get away with this i have emailed proof of all convasations with this company and with the hotel directly. please dont trust this company .

This is the second time I have purchase a holiday package with Logitravel. The first time was brilliant, the service provided was amazing and I just wish I could say the same for this time. We are due to travel to PortAventura on 14th September yet no information has been sent to us. Jet2 cancelled our return flight back in July saying that we should get a refund within 28 days, Yet nothing received as I think Logitravel as kept the refund, also we have been advised that our hotel is closed. Logitravel failed to contact us within the 15 days they said they would in one of their many emails and also they are not responding to my emails either. This is poor customer service, horrible without any doubts. I know that this is a difficult time for everyone but it’s my money and if they cannot provide me with the service that I have paid for then I want my money back and definitely will take legal action against them and a complain to ABTA. If I don’t get my refund.

Hi, I just wanted to thank you for your fast efficient service throughout our booking. Unfortunately you had to cancel our holiday to Portugal in the end due to the pandemic but kept us informed and we had a full refund with in 4 days! It was really easy to get hold of customer service team on the phone and emails were promptly answered! When this is all over we will definitely use your services, thanks again 🏝🌞

We are due to fly out on the 17/08/20, they are not prepared to cancel, suggesting I take myself and my family to Spain where covid-19 is on the rise and put my families health at risk, just because the airlines are still flying there and the hotel reservation is still open?? The FCO are advising against all but essential travel, yet its O.K to pop on a plane and wear a mask throughout your holiday, the Portaventura shows are cancelled, along with kids clubs, the aquatic water park is closed, a wait time of over 2 hours just to get on the beach, minimal restuarants are open to eat out, to me this is a significant change to our holiday and should be fully refunded. Logi travel have kept almost £2,500 of our money, even though the Portaventura hotels have said they will refund for cancellations, also our Jet 2 flight was cancelled so they have had the money back for this also? so why have they kept £2,500 of our money??? I will be seeking legal advice and also raIsing a complaint with ABTA.