I live surrounded by a nature reserve. There are many wealthy landowners around here. One particular landowner insists on mowing the surrounding area near his land. This area is rife with biodiverse life, and should not be mowed. I periodically speak to the National Trust representative of this area, who is always so sympathetic and lovely, always promising to talk to the landowner and inform him that it's not ok to interfere with a nature reserve that isn't on your land. Nothing changes,grass keeps getting mowed. Cancelling donation. Corrupt.

We visited Uppark, on an overcast October day, it was difficult for me to see, the lights were so dimmed down - I understand that the items need to be preserved from sunshine, but there wasn't any. With all the low lighting, we really struggled to read the signage or be able to look at things properly. The guides were very informative, but even their torches did not really give a good experience. We felt like they were usherettes in a dark cinema giving very little illumination on objects. Unless we were prepared to take up all the guides time to show us the details of the room, there wasn't any opportunity to really enjoy the experience. The website told us the servants quarters were not open but it did not advise us that most of the house was closed. In fact only four downstairs rooms were open - yet the guide book showed 11 rooms (plus 12 servant rooms) so our tour of the house took no less than 15 minutes. I really hoped to see the Tapestry bedroom as a Textile enthusiast, having driven over a hour to visit - but the room was not open. With no explanation. We then headed to the cafe, anticipating a nice lunch, but it was disappointing as well - there was only baked potatoes and cakes. (Their sandwiches had not arrived) Instead of lovely china cups and teapots, our tea was dished out in a paper cup, cake served on paper plates. I had to cut my scone using a wooden knife, (the dishwasher was broken) I am skeptical, I suppose they did not have a sink in their kitchens to wash up. (Please don't use Covid as an excuse - good hot water has been perfectly good enough for generations). The final disappointment was the lack of a National Trust shop, I was hoping to purchase some beautiful gifts - the range in the Trusts shops have always been good quality, and we particularly enjoy their soaps, books and textiles. Sadly, all there was were second hand books. We love the idea of supporting the National Trust, this is the second time we have visited a house, with the intention of joining but instead feel that the Trust is just not interested in its customers. Yes, they want us to fund these huge houses by our entrance fees, but even when all the house is open, only a very small part of these houses (I am speaking generally now) are available to view. We have been members of English Heritage now for several years, and have never experienced lighting so low as to make it impossible to see. Osbourne House was a delight! Nor do they lose the opportunity to have wonderful gift shops to increase profits. So I ask the following: Why weren't the other rooms of the house open? Why can't we see properly (please note English Heritage also have the same issues, but they do at least let the areas be lit well enough). Why couldn't someone get sandwiches? Why can't staff wash up and how long was the dishwasher out of action? Finally, does the trust really care about its visitors, or are we simply cash cows, as you don't seem willing to share the properties entrusted to you with the paying public.

A huge thank you to the staff both at The Vyne Basingstoke and Polesden Lacey. When asking if we could use a wheelchair today at The Vyne, they could not have been more helpful or accommodating to our needs and at Polesden Lacey we were able to use the buggy vehicle to take us to the house and the very kind lady driver came back to look for us to take us back again. At both places, the staff were very helpful and kind which made our visits most enjoyable. Thank you

Excellent organisation devoted to maintaining some of the preservation of buildings, wildlife and countryside across the UK. I became life member earlier this year, one of the best decisions I've made - only regret I didn't join earlier.

Trying to renew your membership on line with a part payment of a gift card not possible. Try over the phone not possible. Try a new membership over the phone not possible. Try on line not possible. It just seems they do not want you to use any form of gift card for any form of membership. Just spend at the shop. A real sad reflection when they are always requiring members.

They are guilty of sanitising and commoditising history. Their fences, keep-off signs, SUV-filled car parks and tearooms are an anathema to me; the sickening antithesis of preservation for the public good. I have boycotted them for years, and will continue to do so until such time as they change their sordid ways.

If you have a dog and like going to the same place that allows dogs, then it is worth the money. If you want to visit other places, then it is not worth paying a membership fee as the majority of places will only allow assistance dogs. I have just seen five places online that I would like to visit, but unfortunately, no dogs are allowed! I pay £10.60 a month membership fee and I cannot even visit my favourite (closest) National Trust establishment—Dyrham Park. This place only allows dogs in a tiny area next to the car park. I appreciate that dogs cannot go into stately houses, certain gardens, Deer parks, etc,. However, at Dyrham Park, there are other areas that behaved dogs could go whilst kept on a lead; after all, it would appear that assistance dogs can go anywhere, so this seems very unfair. As a result of these draconian rules, it means that I am totally restricted from visiting other places as I will not leave my dog at home for the day alone. It questions as to whether the National Trust will be around within the next twenty years. I am sure I am not the only person to be paying money for nothing. Judging by the majority of one-star ratings, the National Trust have a lot to take into consideration. It's quite likely that Chris (who appears to be the spokesperson from what is evident) will comment on this; however, there is enough evidence on Trust Pilot to suggest that their defences hold no gravitas.

Find their staff VERY pushy with sales, trying to get you to join. Went to Hardwick Hall and found their staff very snooty and over officious. Put me off ever joining and becoming a member.

Banning hunting on National Trust land was one of the landmark votes at the AGM last year. So what is now occurring? This week, Channel 4 News revealed the cruelty of stag hunting for all to see. Stags chased to exhaustion, injured hounds allowed to die, animals killed in the name of ‘sport’. The footage, from Wildlife Guardian, also shows a stag being chased by hounds, riders on horseback, and even a quad bike. It appears an exhausted stag, chased across National Trust land, is rammed into by the quad bike and is then eventually shot by the hunters. This sickening film has shone a light on the sordid world of illegal hunting. The hunt featured – Devon and Somerset Staghounds – doesn’t just hunt on National Trust land, it also hunts on Exmoor National Park. I have now resigned my membership of this deeply flawed organisation in disgust; I expect a lot of hand-wringing as to why nothing can be done, but I no longer wish to associate with the trust.

Visited today with my wife, travelled from the North East to visit the local area. Very disappointed we were denied access as a wedding was taking place in the afternoon. I wonder if the couple getting married are actually National Trust members. I strongly believe we should have at least been allowed into the Café and gift shop !! Definitely won't travel their again.