DO NOT order from these guys. If I could give zero stars, I would. I have been waiting for my Christmas order since mid-November. I ordered Christmas pants to match my dog on Nov 11. They arrived on the 22nd, and I immediately emailed requesting an exchange that day because they were way too big. I requested this exchange immediately to ensure the item would be here early enough to do photos in them with my dog and the other members of my family who already had their matching items, and to be able to enjoy them for the Christmas season. It took 5 days and several messages to get a response from them at all. They finally sent me a shipping label and I shipped the pants back to them immediately. 10 DAYS LATER I got an email saying the exchange pants were finally shipped to me. It is now Dec 27th and I have not received the pants. I emailed the company and in their response (in which they called me the wrong name) they just chalked it up to holiday delays and told me to keep waiting. I understand holidays delays, but this is beyond that. Their tracking link shows the pants were sent from China so had to go through customs, etc. Clearly, they knew that was the case, but did they ever inform me of this process that would likely be lengthy, even when I asked before exchanging if it would be quick because I needed them in time for family photos? Nope. Instead they implied the return would be quick, or, at the very least, done in a reasonable time frame and definitely arrive before Christmas. Their tracking link just keeps saying the same thing, that it's been "handed to last-mile" and is "in transit." It's been saying that for days. Man, that's a loooong last mile. So I asked for a refund, which they completely ignored in their reply. I asked again, and they sent me a $10 off gift certificate. WTF. I don't want a $10 gift card. For that to have any benefit to me, I would have to use it, and to use it would require me to spend even MORE money with them. That is a bold thing to ask of me after this experience. Bold and insulting. And really bad customer service. I've rarely left negative reviews for any company, but their handling of this and their poor, (and at times curt/rude) communication with me has been awful. Their products are cool, but not if they never arrive. And not if the company won't own up to their errors/mistakes/bad handling of a situation.

No where does it say this comes from China. I would have never placed my order. It's been 14 days and tracking stopped on the 23rd. It's still in China. I'll give you 5 more days then I'll reverse the charges

I ordered multiple items to donate to pit bulls in need and matching pajamas for Christmas photos with my dog on 11/27/24. My items have been stuck in China. Read their Better Business Bureau reviews. They are scamming people left and right! Contacted by bank and the refunded me since the company wouldn’t.

I would give this company 0 stars if I could. Waiting almost 30 days for my order. Sent numerous messages and have not receive one single reply. Horrible company! Horrible customer service! Fail!!!

Great material and fit

I ordered matching hoodies for my husband and pug for Christmas and they were PERFECT. The quality is fantastic - feels really soft and cozy. I will definitely be ordering more in the future and couldn't recommend them enough!!!

Site de qualité avec des manteaux de qualité. La taille est trop petite et le retour se fait sans problème, nous attendons la taille supérieure

I ordered a gift for my brother for Christmas on December 7th. I received it on January 3. Initially customer service offered a $10 voucher and no tracking. They initiated another response and were more on top of it, customer service wise and helped navigate shipping. Sad it didn’t arrive by Christmas, but I will say now that I received it, the quality is wonderful. So soft and well made. I was unaware of the “spark paws” logo on the front, because I don’t remember seeing them on the listing, but overall good quality!

A cool dog hoodie was the Christmas gift for our senior dog. He definitely loves it! He is happy to dress up and taking naps on the sofa wearing his cute hoodie. ❤️ I contacted the customer service to choose the right size, I got super friendly and quick help. The hoodie looks beautiful and the material is good quality. I can highly recommend Spark Paws!

Spark Paws has an easy to navigate website and great customer service! I love their products and how quickly they arrive in the mail, especially leading up to the holidays!