Won't let me give a minus star result! Laptop bought and within 4 months the hinge broke after using it as the intended hybrid tablet TWICE! Hinge snapped. We're told that MSI get to decide whether this is our fault and ignore consumer law, apparently MSI decide this. We were shouted at aggressively in the store by Craig L (Adelaide branch) and told he had already decided it must be our fault! Last laptop lasted 11 years, so clearly not heavy handed and also someone who just spent $1200 on the item and treated it with kid gloves. Fully intending to take this further. AVOID

Awful service plus wouldn’t accept a return/exchange of a purchased item still in the box! Never again.

Don't get me wrong the store and franchise is good but a no return policy really?

Ordered incorrect part - contacted them before it was delivered to me to ask about the process to return and replace. After being disconnected and redirected to the wrong section 3 times I was told they had recently changed their policy that they do not exchange or refund for change of mind or choice of wrong parts even if the goods sent back were not even opened. There's so many computer stores you can go to online, just do yourself a favour and avoid Centre Com

Inadvertantly clicked on the wrong items. Refused to exchange items.

wouldn't recommend, flaged my order for fraud and poor customer service

I'm disappointed in the deceitfulness from a man in the shop claiming he had the best pc for your buck and my mom forcing me to get a gaming setup worth over 4000$ for my bday and it can't even run some games on it shame on the man who did that!

I had a very disappointing experience with Centrecom after purchasing a TP-Link modem from them. Shortly after buying it, the modem stopped working as expected. When I brought it back to Centrecom, instead of offering proper support or honoring their warranty policy, they tried to charge me $45 just to inspect the item! This is ridiculous—customers shouldn’t have to pay extra just to check a faulty product they sold in the first place. It feels like a cash grab, and it left me feeling like they don't value their customers. If you’re considering buying from Centrecom, be careful. Their post-purchase service is seriously lacking, and you might end up paying more just to get basic support for a defective product. I won’t be shopping here again.

I had ordered a gaming laptop from them -Product arrived and after 3 months of use it turned off and wouldnt turn back on -I contacted them prior to christmas, dropped the product off at their Frankston store on the 30/12/2024 -I contacted them the first week and was told they were still diagnosing the issue and that it was due to the motherboard -They ordered a new motherboard and put it in the system and advised me that did not fix the issue also, I was told it was then that another part had been ordered and this was the AC power adapter??? and a topshell part??? and when these parts arrived at the store they arrived DOA (Dead on arrival) I have been going back and fourth with them since dropping this system off and it has been close to a month of them having the system. I had requested a refund but they said they are exhausted their diagnosis prior to issuing a refund. I note in their invoice of the purchase it states: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Never buy off centrecom again

I'd give zero star if I can. Extremely slow refund, been 60 days and yet to receive the money. Will avoid buying from them from now on.