Was told to wait 3-5 business days for a refund on DOA motherboard. 1 week later still without refund. Contacted support again, was told to wait another 3-5 days to process. Will not be buying from them again!

I would give them a 0 if possible. I don't usually write reviews but am warning people DO NOT to use them. My experience was similar to the previous bad review. The money was taken from my Paypal account which they said they could not verify and asked for 3 lots of personal identification before they would send the order. I would not send the personal information as it could expose us to fraudulent activity. After 45 minutes on the phone I discovered that the person was impossible to deal with and am now left waiting for Paypal to sort out getting my money returned. Save yourself the stress and buy elsewhere.

I placed an order online for a 3080ti last night though paypal - I picked centre com because it was $50 less than everywhere else - and got an email this morning asking for personal documents (e.g bank statement/utility bill and photo id/drivers license) because they claimed my paypal account isn't verified. I called paypal to ask what to do and they said my account is verified, the request is weird and to call the company to ask about it more. I called centre com and the employee was pushy and robotic, essentially just repeating what was said in the email. I called them back after sending an email to cancel the order and the employee continued to be pushy, asking again for the information after I requested to cancel the order. Eventually he told me he cancelled the order, now I'm waiting for a refund. Please be careful about sending personal documents over the internet (especially through something as insecure as email), your identity is not worth saving $50. I thought they would be fine as they have multiple in person stores but the online experience is horrible.

Please do yourself a favour, do not buy from this store. Their price is not as competitive and worse after sales experience. Forget about warranty if you buy from this store and claiming warranty is almost impossible. Your device need to be on their system which they can simply make it up. I am talking about small items like smart power strip which cost $35. Buy from more reputable store or larger retailer chain store.

I was having trouble getting my printer to work from my laptop. Jason at centre.com Frankston shop was able to get it all working correctly. I really appreciated his knowledge and efficiency it really helped me tremendously because I needed to work. Many thanks.

Centre com preys on young kids claiming to be best for gaming well they are not msi products which they sell to gaming needs centre com don't have authority to fix these products msi won't send them parts they also claim on website they fix msi products but then again they don't wost customer service ever

Purchased multiple units for pc build over 24 months ago once received built pc only to find motherboard indicating cpu fault sent in motherboard for testing to receive it back tested and no fault rebuilt pc to find same problem fault resent back with cpu for both items to be tested both passed and resent back rebuilt pc to find problem still there rang and spoke with technician to be advised to send back all operating components which I did motherboard, cpu, psu and memory all tested and this time found that the motherboard was faulty sent board to manufacturers. With board repaired items sent back when received found that cpu was missing when inquired to whereabouts of cpu they said it was not sent and received their in the end they reckon they have investigated the whole issue and are adamant they did not receive the cpu which I did actually send but hey what chance does anyone have in proving that 18 months of wasting time sending components back and forth not to discover the problem lies with the motherboard which was sent the first time around by itself but amazingly passed testing or did it was it even tested in the first place I had to compromise other components in sending them in to be tested at the request of these guys only to have one lost, miss placed or taken for their own or to be resold the cpu in question cannot be repurchased as it is discontinued and other cpu are. It compatible with the board so it’s been a complete loss with no reasoning or compensation just plain you didn’t send it well I did the same can be said for them taking it losing it or misplacing it either way it was sent and now is gone their protocols and procedures are flawed, to many people are involved with your items when in their duty of care, accountability is missing and there is holes for things to just disappear and know one has any recollection of what happening in the end they just put it back on you the customer that it was not sent when it shouldn’t have needed to be there in the first place as the item was not faulty at all and in the first experience the motherboard should have been tested properly in the first place to have the problem found they have lost a customer in myself but it’s to know worry to them I am only one in many but hopefully my experience and words are adhered to by other consumers in ultimately making your decision to purchase elsewhere. What once was a great business when it was just the sunshine store ultimately has gotten too big has to many different people handling customers items and has too many holes in their procedures for things to go wrong or happen be very careful when dealing with these guys.

You go to a store because you are not certain what to buy, to be treated as an idiot by rude, arrogant staff is very annoying. Do not visit their store in Clayton, plenty of other businesses deserving of your money that will provide friendly, helpful service.

I visited the Nunawading store today with the intention of purchasing approximately $2k in value of Ubiquiti WiFi equipment, however after standing watching two staff behind the counter continually personally chatting for at least 10-15 minutes, oblivious to any customers in the store requiring assistance, I walked out in disgust. As I passed by the counter to the exit, one individuals said, “are you all good mate”! One of the three in the store at the time was serving a customer. The two standing idly chatting are a unnecessary overhead, poorly trained and supervised in customer service. I will not be returning, spending a cent in or recommending this poorly run organisation and in fact I will make it my business to promote my poor treatment and experience. These two certainly would not be working for my companies. Worst customer service and attention to customers needs. Want to be ignored? Then go to this low end establishment where they are more interested in chatting to each other! Went to Scorptec Clayton after walking out of Centre com and they actually greet you with a smile, make eye contact, are genuinely interested in your needs and provide more than enough good advice and to had what I wanted. Don’t waste your time, money on the Centre com non deservers!

I mistakenly purchased a 750w Thermaltake powers supply. I had the return approved on a Tuesday and asked for the Thermaltake sleeved cables that I had on backorder to be cancelled since I will be getting an Asus Thor power supply instead and that the Thermaltake sleeves which will not be compatible. After 3 emails, I receive a reply a week later saying that the order is already dispatched. What got my skin boiling the most is the way that they are trying to justify a $25.00 re stocking fee although I requested the items to be cancelled. They even made me pay for return shipping although it was their fault. I find that completely unfair especially since I have been purchasing from Centrecom for 4 -5 years and this is my first ever return. Good way to lose a loyal customer.