The staff are very unhelpful on their phone line. The products may seem cheaper however you are charged a card surcharge. There products are cheaper however are not always in stock and are required to be ordered in from a supplier.

I purchased a monitor from them, but on the same day, I realized it wasn't suitable for my needs. The very next day, I requested a return. However, they asked me for 15% of the product's value as a fee, which was really unjustified.

Terrible communication and customer service, been waiting on a motherboard for 2 weeks i keep getting told is in stock, but no one seems to know whats going on ?. Retail shop at sunshine also terrible service after telling them i wasnt happy after i purchased a graphics card that was discounted the next day by $100 when i wanted to return an unopened unsealed item or honour their discounted price as it was the next day, the person was a bot i spoke to and showed ZERO empathy, when i reminded him of me spending 5k in store he hung up on me, worst service i have received trying to build a PC. I would recommend PC Case Gear or Scorptec and spend your thousands with people that have a brain and give some service.

NEVER SHOP HERE!!!!!!! Firstly, the laptop I received had a major issue with it. To return it, I had to upload videos to YouTube, clearly showing the issue and they would come up with any reason to make me re do it. (Battery was completely dead, wouldn’t work unless was plugged in) and I was told if this was incorrect I would be charged for a maintenance fee. ( I was concerned they would con me and swap batteries out like nothing was wrong) it was not simple at all to return which under the ACCC it is meant to be. I had to waste money to go through a courier, After sending a serial number off I didn’t receive a reply for over a month. I then received a ‘ major apologies sir but your item is ready for me to return to you, what’s the address’. It is the consumers right that when a major issue occurs they choose the method, (repair, replacement or refund) not the company. why would I want a “repaired” version of this when the factory product didn’t work in the first place? I was then argued with, lied to and emailed me a few messages where they took incorrect snippets out of the ACCC website trying to deny me a refund. Luckily I know my rights and wasn’t able to be subsumed by these criminals. After they found out I knew my rights, it has since been over a month waiting for a manager to contact me ‘ASAP’. Do not ever shop here, faulty products, incredibly awful and rude customer service and absolutely no idea what’s going on. After phoning them I was lied to and denied the privilege of speaking with a manager. Save yourselves the hassle and never shop here unless you want something that won’t work ;)

Pretty good store, there's a guy named Jason in the Frankston store who is the embodiment of positive energy.

Centr's hosting provider (CloudNordic) was attacked by ransomware, their app has been down for 2 weeks. Anyone who asks if the outage is due to the ransomware attack and if our data (bank details, etc.) is safe, gets their comments deleted and Centr blocks them. Very concerned now.

I went to return a product that was 2 days outside of their change of mind policy, which ALSO happens to conveniently include a product they falsely advertise will fit. I have literally spent more than $5,000 at this company, they wouldn't return a product that was $35 that they advertised would fit the chassis size I have. Never going there again.

Worst place to buy anything. Especially the store in Sunshine. I bought a WD19s Docking station, same day during use had this loud coil whine sound coming from the device. Called the support line. They told me that i can bring it back for a replacement. Took it back. The guy working there tested it in two minutes and came back to say there is nothing wrong with it. I calmly explained and educated them, saying that it takes min half an hr when i connect it to my laptop, two 4k monitors, keyboard mouse, and webcam for it to start doing that sound. Takes the device back comes back in 20 minutes and says he heard the noise but it is not as loud as he would prefer to go to warranty. I again calmy told him to test it throughly rather than to take it to back of the room and come back to say no. He wrote me a service ticket; took the device. Now service says after a week there is nothing wrong with it. Here is the youtube video of the problem. You tell me whats wrong with it? Incredible people. Incredible shopping experience. I left the device at the seller, did not pick it up. Applied to ACCC, but have no idea if these hoons will have some dignity to understand what they did. (Links are not allowed, looks like you have to search in youtube for “Dell WD19S Docking Station Centrecom” They are probably doing this systematically, to prevent people from reducing their workers efficiency. If you go there you will see more people qued up at the technical support / returns than customers. Check the video! You call them via the support line all they say is, we took a note. Store manager will call you, but nothing happens. Never saw a place with no shame like these people. Lie people in the face all day, don't even bother. What a mockery.

Bought a monitor under advise from the sales people, stating it would work with my setup. After 2 weeks it couldn't be done and was charged $40 restocking fee for returning the item. I saw them tape it up and put it strsaight back on the shelf. The refunds was processed but took 25 minutes and was treated like I was just there to annoy them. I emailed a few times about the issue and was told to return it but ignored my attempt to contact regarding the restock fee.

I bought an NUC computer (TNBi7) on 17-05-23. After being attracted by CentreCom’s claim that the PC is “a top notch computer”, I telephoned the company’s Sunshine store for more product information. I was told that I needed to purchase the operating system & a power cable separately. I purchased the PC with these two separate items. The charger came with a power cable. I therefore did not need to purchase it. I contacted Intel for assistance with their product. Intel advised me that the Home Edition of Windows 11 is available for free. Intel also noted that how the retailers configure the products is determined by the respective retailers. I therefore did not need to purchase Windows 11 Pro. I don’t know whether CentreCom’s understanding is that all of their customers prefer Windows 11 Pro. CentreCom could have given me the option to have the Home Edition of the Operating System installed for me by their IT personnel before I collected the NUC unit. I would have happily paid the relevant service fee for installation (of the Home Edition operating system and drivers) setting up. Why CentreCom chose to sell the operating system to me when the Hone Edition is available for free has not been explained to me. Importantly, the PC does not come with CD/DVD player. CentreCom sold to me Windows 11 pro on a CD. If the retailer had the operating system on a USB that should have been presented to me as a preferred option. Installation of Windows 11 from a CD on a PC that does not have a CD drive is a serious challenge, particularly if the PC fails to recognise bootable device with ISO. As per Microsoft’s installation instruction available online, one would need to download Windows 11 disc image (ISO) to be able to install Windows 11. I have created this image on an external HD and connected it to the PC via USB. I have tried unsuccessfully to install the Operating System more than 5 times each day for majority of the 13 days I have had the unit with me since I purchased it. I get the following error messages unfailingly: “a bootable device has not been detected”. I have exchanged a number of emails with CebtreCom over the issue seeking help with the installation. I have also emailed to them the Bios Configuration process images that appear on the desktop. 13 days after I purchased the PC for time-sensitive University education (including for a major assignment that is now due in a few days) CentreCom staff have not helped. During my telephone conversation with CentreCom staff yesterday, I was informed that I could take the unit to one of their stores and pay $90.00 to have the operating system (and the relevant drivers) installed. CetreCom’s excuse is that I purchased the product as “Click & Collect” and that I had not interacted with any of their sales team members prior to my purchase. While I purchased the PC via “Click & Collect”, I did speak with one of their sales staff members and seek their advice prior to the purchase. CrntreCom staff has replied in writing stating that I have not spoken with their sales staff prior to my purchase. This is counterfactual. I have sent them image of the call log taken from my iPhone which shows outgoing call to their number that lasted 7-minutes. I have not received acknowledgment of their erroneous position on this. If I had known the computer is not a plug and play” I would not have purchased the product. Unless I create half a day to travel to one of CentreCom’s stores and wait around until they complete the installation & setting up job, I would not be able to use the PC. I believe CentreCom could have done a better job to prevent the loss of precious time and the frustration I experienced. They could have told me that the Home Edition of the Operating System is available for free and that they could installed it for me for service fee. Once CentreCom realised that this opportunity was lost, they could have provided me with online assistance (via Video link, for example) or help via telephone to solve the installation & setting up problem. From my experience with the NUC11TNBi7, I have formed a strong view that PCs that require installation of the Operating System and drivers should be presented to the market with clear and comprehensive information. In the least, the retailer should distinguish between IT technicians that purchase and sell forward such PCs from endusers with little programming knowledge. TWO WEEKS AFTER I PURCHASED THE PRODUCT - I received an overwhelming support from Intel. - While the logistical burden of dropping it in the morning & collecting it before COB the same day made it extremely hard for me, Clayton store had agreed to set it up. - I spent the past three days learning Bios configuration and eventually resolved the issue around midnight yesterday - Nonetheless, I cannot recover the 2wks I lost