On Friday 1st March 2019 it was extremely nice of them to swap the Seagate Firecuda 1TB 2.5 Hard Drive over to a Crucial MX500 1TB SATA 2.5-inch 7mm Internal SSD for $85 so I could boot my MacBook in seconds and run apps much faster than ever before. The staff were kind and thoughtful to me and the service was amazing.

Avoid this seller/shop, selling item thatis out of stock, then asked me to wait, then knowing no chance they can provide it. what a waste of time waiting for nothing then they cancelled the order.

I am invisible to the staff because of this they lost a sale of a high end computer package.

I purchased a monitor which failed contacted the local store who said 4 week turn around but to call the support number and see what they can do. At first they seemed helpful but it quickly changed. Have sent photos of the issue and offered to take into store expressed how important a quick resolution is to me to have it sorted all I got was an extremely rude, spoke over me without letting me even finish a sentence and non caring response, asked to speak with someone else but apparently no one else there can help and every manager or team leader at centrecom wasn’t at work at the time and that I have no choice but to wait 2 weeks for a call back from a manager and the 4 weeks to have the screen assessed. No wonder the centrecom turns off reviews where they can. The manager of the warranty department has responded to my email however he hasn’t even bothered reading any of my questions. I asked to speak to the complaints department and it’s the SAME person who manages the warranty department… I’ve offered to just buy a new monitor and be given a refund once the warranty process is complete no response, I’ve called twice in 2 days one of those time was an hour phone call.

I have to say after reading some of these reviews I was shocked as I CANNOT relate! Centre Com built me an amazing $6000 custom designed PC. Not only was it quickly built, they stayed in contact with me the whole time and they were even happy to oblige my custom design requests (M.2 ports, cabling, RGB ect). In saying that if you are going to make a large purchase with your CARD, verification will be necessary, make large payments via transfer if you can. This process of verification helps companies avoid FRAUD. As we all know it is a SERIOUS problem.

Just to make things clear I am not a new customer to this mob. I ordered a laptop from them with express shipping and after my card was verified by their on line verification system the payment went through without a hitch, but no payment receipt details were received by email. Even though payment went through no problems, a little while later an email came through saying I must supply additional verification and a photo copy of my liecence etc. NO WAY IN HECK WAS I DOING THAT I jumped on the phone and called them and they said it was necessary as i ight be a scammer, this is even after full payment weas processed. Their terms and conditions do not state this is required and in fact is an additional safety risk to me, this in itself is placing your privacy to a greater risk then necessary. After a heated call it was clear I wasnt going to sort this out on the phone so I demanded a refund then hopped in the car and drove 9 plus hours to Melbourne and fronted them face to face the following morning. The person who attended to me was quiet reasonable and seemed genuine and willing to help me. Once he checked my order details he was rather confused why this happened, as they already have my details form previous transactions. This is where they failed to protect me and my privacy again, they didn't ask for any sort of ID Varification especialy being a intestate visitor before showing me the screen with all the details. We both saw that for some reason my details were marked HIGH RISK, when I asked why they couldn't provide a reason at all based on history etc. So without any legal reason I was marked as HIGH RISK, this is an insult and I think falls into the category of discrimination. At this point I asked if they had the item in stock there and they said yes so I bought it there and then as it was a genuine low price. I cant tell people not to shop there but based on other reviews here and my own experience I wont be dealing with Centrecom ever again nor will I recommend them to anyone in the future. I have prepared a full report and formal letter of complaint and concern to the Victorian ombudsman and the ACCC.

Centre Com had the audacity to accept my order, charge my mastercard and then demand I give them a photo of my mastercard, a photo of a utility bill with my name and address and a photo of my drivers license before anything would be sent to me......outrageous!

Bunch of liars who just wants your money. Avoid if possible as company is dishonest. Wish I ordered from PCCG now.

Pretty sure they haven't even sent my item (after 2 weeks) and are blaming AusPost on it being "ready for processing". I've spent thousands with CentreCom, but after this I might just be done ever using them again.

Ordered parts shipped to Brisbane. Almost a month and still not arrived. Took them two weeks to just send the package...