Tiantra helps me through my question, very responsive and helpful!

My queries were answered very promptly and respectfully by Yasmine.

Tantra was very knowledgeable and friendly. Very useful for a first time novice

I had a chat with Tiantra as I had some concerns about my account and she completely put my mind at ease and got to the bottom of the issue for me in quick time, very grateful for the service they gave to me, thankyou

Tiantra was a really helpful customer service assistant. She was able to assist me well and made the effort.

Very informative and helpful. Thank you again.

Great experience with regards to communication and ease of understanding the problem. Promised would get it resolved, will have to wait and see. Buy the phone call was great.

So where do I start, first beware of using them, they will over charge you every month, and you cannot set up a direct debit, so you will need to pay by card and they take the payment out on different dates. I have left them, and on my monthly bill, it shows that I did not use my monthly entitlement, so when I received my final bill, I was absolutely amazed to see them that I still owed them £350, considering I was paying £170 per month. You will also find it hard attempting to leave them, as they want to give you extra charges and they will attempt to bully you into staying with them. I have been waiting for the 8 weeks, expecting to see if I was due any refunds, but never expected for me to be owing them £350. Now, the customer service team are exceptionally good and setting up with them is so easy, but honestly, it is not worth the heart ache I feel like the only option will be to take them to the energy ombudsman.

Jordan was very helpful explaining to me how my accounts were set up and was very efficient at doing so. Well spoken and very helpful

Jess was helpful and friendly and arranged everything quickly with no fuss.