I am sorry but your latest invoice doesn't make any sense. You told me that there will be an investigation after accepting your mistake. You are supposed to divide that total amount between 5 people who lived in that property. Your latest invoice still shows 4 people. That means you are still trying to get the money from the people you can by hook or by crook. This is just disgusting, please chase that person who lived in that house and never paid his bill. Until you amend this and send us the accurate bill I am sorry, this bill won't get paid.

Yasmine was friendly and help me to add my partner name to account it was simple and undertand

Had a few queries and James replied instantly, was super friendly and helpful and made sure I had all the info I needed! Thank you!

I’m still waiting for a reply on where to send my reading and where’s my smart meter

Would give 0/5 if possible. Each and every person I have spoken to has been completely and utterly incompetent. No help whatsoever, was told I would be refunded 17 weeks ago and have chased multiple times a week since and still nothing, they owe me hundreds of pounds. Refuse to pass you through to a manager stating there isn’t one, which is false.

was really helpful with what i needed to and was really friendly also, which was really appreciated

Jim was helpful prioritising the broadband connection for my mothers house as she has no phone until it’s done

I have had such a great customer service experience with Will. He's been soo much supportive throughout the process. He was patience with his explanation. Thank you Will

Molly has been of great help. Thank you very much.

Very fast customer service from Molly.