Last month, I made the bold decision to switch away from this impressive bunch. After the delightful ordeal of a 30+ minute wait in the queue, they graciously promised I’d hear from the energy provider by the beginning of the following week. Weeks have passed—no call, no update, not even a whisper. I’ve tried calling again, only to be swiftly hung up on mere minutes into the call. I also sent an email to their oh-so-“helpful” customer service team, and, after a lightning-fast two-week wait, received a response saying the agent was… sick. The sheer incompetence here is baffling. I feel genuinely frustrated and left in the lurch—not that it’s this poor agent’s fault, of course. But having only one person handling an entire business line? Truly groundbreaking. I’m left wondering: is this really a company, or a poorly run hobby? This experience has seriously disrupted my plans, and at this point, I’d just like to find someone—anyone—who can give me the basic courtesy of a response.

Bunch were relentless in calling us to try and obtain a contract with us promising us a hassle free, consistent and a financial sustainable contract which sounded amazing. Once we signed, and had any issues to resolve, getting hold of a human being and not automated bot, was like trying to pull teeth with a knife and fork. This ended up getting so messy, we had to complain to get our money back from Bunch. When we called to enquire about the money we were owed, they stated that it could take three months and that whenever we called to enquire, it would restart the whole process again which an unacceptable predicament to be in especially when you have kids. We then had to seek out the energy supplier Bunch had got us the supply with and sort all that out ourselves as Bunch only sorted out our contract with themselves which was outrageous. Our new suppliers EON next, who had nothing to do with the issues actually sorted out for us what they could and then advised us as to next steps after conducting research on our behalf. I don’t know who has given bunch 4 stars or anywhere near that. My guess is, they must have given their own employees some sort of a bonus to come on here and fabricate some of these comments.

It has been about five weeks since I first asked The Bunch for details on my gas and electric usage, after getting the outrageous bills they sent. The first time I called to complain, they directed me to check my usage on their portal. I reviewed the data, shared my findings with them, and they acknowledged the inaccuracies. I have since requested a detailed breakdown of my electricity usage because, since September, there’s been no clear explanation of how I am being billed. Each time I follow up with customer service, they assure me that the information will be sent, but nothing has been provided – no calls, no updates. It has been over six weeks, and I am left calling them weekly with no action on my requests. I am confused as to the root of the issue. Is this the result of incompetence, or is the company actively misleading customers? I spoke with a representative named Harry and asked to close my account. He promised to get back to me once he obtained my usage information, yet he never followed up. What’s equally frustrating is hearing that other customers are reportedly getting their issues resolved, while mine is ignored. Is The Bunch being selective or biased in handling customer complaints? Not once have they reached out with an update – all they do is tell me they will make a note for some team that never responds. This is unacceptable. This month, they have also sent me another ridiculous bill of £492 as oppose £200 I used to pay. What is more annoying is that the actual usage they sent says I used was even about £210 (which I believe is also erroneous). Please send me a breakdown of my bill from beginning of my contract and terminate my contract. Enough of this runaround.

Had a small issue with an invoice and Alun resolved it and arranged the payment in record speed!

Thank you Sendia for the stress free process. Really appreciate.

Kit seems like a great guy and handled my concerns politely (although he was not able to solve it) so this rating has nothing to do with him, however, the bunch as a service lacks any kind of organization. We have been trying to solve a payment / cancellation issue for over 5 weeks and we are continually told it is being worked on. We do not receive updates on the status and the issue is continuing. I would never use this service again and would never recommend this to anyone.

Its been great talking to one of your customer service team this morning. I'm happy my concerns has been address. The only challenge is you keeping customers on the call for a long time.

I do not know where to start, firstly the company claim to give you a great and easy service and then they quote you a figure to get you into a contract then after 2 months double your monthly bills and after speaking to them they lie to you saying we have done this to ensure you don’t go over your usage and we will give you a refund at the end of your contract, little did I know that after 3 months once I had stopped using the service I would get a bill of £375 (both me and my house mate each) and when enquiring saying I simply cannot afford this as I have bills to pay currently they simply ignore emails and take it out of my bank even after agreeing a payment plan, now I am unable to pay my current bills and it’s all due to being stupid and signing a contract with such a poorly run criminal organisation. I would not recommend this company to the person who I hate the most in this world as it would be unfair on them, please save yourself and don’t use this company.

Highly recommend molly on her customer service, professionalism and communication skills.

Nice conversation, everything was sorted.