Jim was very helpful and informative helping me with my bills account

I am a customer for over a year. Overall was okay but customer service is one of the worst I’ve ever experienced. See below My contract was just going to an end and Bunch sent me an email that my 2nd year fix monthly price would be higher (significantly - from 175 to around 220) - while I was actually spending LESS than my allowance. Okay, I scheduled a call using their scheduling tool in the same email. No one called during the slot. Okay, I called myself. Explained. They offered me a lower fix rate - like 150. Great, thank you. Got a confirmation email from the agent. In a couple of days I receive an email that I will be charged the original increased quote . Like WHAAAT? Replied to the email. No one got back to me in 3 days. Will try to call them tomorrow. Very messy and disappointing.

Yes it was very good experience and Sendia has provide me right support to bunch my utility bills and clearing my doubt silently & patiently. It was great experience and thanks to Sendia for fixing my utility bills under Bunch.

I have had a great experience with bunch, sean especially has been so patient and explains step by step the process of how the bills will work for our new property as it’s our first time as students, an amazing and friendly advisor, 10/10 service. thank you

Taimoor was really helpful and explained our bills package in a lot of detail so that I understood everything properly! 5 stars!

Molly is easy to approach and also answer my concerns as much as she can. Thank you so much and keep up the good work

Sendia was so helpful and has made my move stress free. Thank you! Highly recommend.

I had an account query which they resolved efficiently and effectively.

Been with TheBunch for 1 year today. not only has the service made dealing with bills considerably easier and straight forward, due to only having 1 bill to focus on which gets spread out amongst the utility providers, makes all this bill malarkey easy! The customer support team are genuinely extremely helpful as well! I had my renewal offer come through and thought it was a bit much so I contacted TheBunch via phone and quickly got through to Jim. Not only was this gentlemen extremely polite and understanding, he didn't interrupt when I was talking or try and sell me anything. He was very helpful! he explained the new increases in bills and sorted out my renewal by lowering it to what it should be (something to do with erratic price variations etc with the computer system). He helped me get the bill back down to what it should be with the increase in Water and renewed my contract! Very polite, great phone manner, very understanding and supportive. Jim is an excellent example of what customer support should be across the board! Please can management provide this feedback to Jim as well as some form of recognition as I was expecting hard selling and a much more difficult conversation! Thanks TheBunch and Thank you Jim!

Really great! Will helped me find a cheaper deal which was perfect for me. Really recommend.