Sometimes when looking toward making a purchase online there is some things that can be distracting or mis-informed. Although for some reason this is the one I go for and I get it every time. Fits right for what I am looking for.

Ordered a coffee machine for my Mom as a surprise. This was 2 weeks ago. Machine has not been received can not get hold of anyone to tell me what is going on. Just a few more days and I will be handing this over to my bank as a fraud case. Will never use this company again. Shockingly pathetic at all levels and have ruined what was meant to be a surprise. Well done Catch guess the name says it all.

Great easy setup

I ordered a Ninja AirFryer 3 weeks ago and as of writing this review, I still have not received it! When I ask for a call back I never receive one. I get emails when I ring them to advise what is happening but no one actually rings me back and there is still no resolution. This is the first time using Catch, unfortunately not a good experience.

I bought a solid pine cupboard in July. I fully installed it and at the end realised it came without a door. After many phone calls they told me that I should dismantle it and put it back in the original box. I informed them I do not have the original box, and the cupboard weighs a ton. How can a dismantle cupboard fit in a cardboard box?. They arranged for the courier company twice who refused to collect it as it is not in a box. I cannot understand this is the customer service as it is since July and they do not seem to fix the problem. I have raised it with the dispute team who just send me a message to pack it securely, still awaiting their response I have spoken to you’ll numerous times, and I fail to understand why you’ll send me the same message again and again I need it to be picked up on 20th November The cupboard weighs 20 kgs. I do not have the original box and no box will be able to carry this weight with the dismantled pieces The courier company has asked me for you’ll to arrange a crate Please arrange for it to be picked up

Purchased a laptop on Catch and after a while, the laptop battery bloated up, pushing the laptop casing open and out of shape. It was still under warranty so I put in a warranty enquiry. Catch asked for photos of the laptop problem, which I sent through. After that, I did not hear back from them - I had to call them several times, each time with a promise the enquiry has been escalated and marked urgent and that I will get a call back the next day. Never happened even once. On a recent call I made to Catch to enquire on the status as I had not heard back, the customer service told me the enquiry had been closed and no one is looking at it - and had to reactivate the enquiry! It’s been weeks now and I am still waiting for a simple reply/response. I need this laptop for work and study but it’s unsafe to use due to the battery bloat, yet Catch doesn’t seem to care.

I bought a dozen of wine bottles and never delivery to me.I been many times in contac with them,and only promises. You only are in contact with the machine. No one there to resolv the problem.The government should do something,because this people never want to give the face to fix the problems they create.Never more with this useless

I buy from Catch on a weekly, if not monthly basis. More often than not it’s been a great experience with fast shipping and customer support when things do go wrong.

trust seller and good postage time

Products well photographed and described exactly as is. Goods arrived well packaged and in good time. Great prices, good specials, will use this site again. Fabulous loyalty scheme.