The Dyson was better than expected and was well worth the price.

Solid product, but a little tricky to use on vertical surfaces.

This has probably been the worst online shopping experience of my life. I ordered two products from Catch directly and after a week I had to reach out to them as to where they were because they hadn't been dispatched yet. Not only did it take another week for someone to reply to my email, they told me: "The order has gone through but there has been a massive delay in our warehouse due to the volume of orders that we have received. Please accept our apologies that your order was not shipped out in a timely manner. I can certainly feel how disappointing this may have been. Rest assured that our Warehouse Team is doing their best to resolve the issue soon. On this occasion, we would like to know if you are still willing to wait for the order to be shipped out so we can organise a replacement if stock permits. Otherwise, we can also organise a refund for the items that have not shipped out yet." So I replied, stating this could have been explained to me a week ago, advising I would be understanding. I then asked what date they believed dispatch would be and if that timeframe was unreasonable I would opt for a refund. This is what I received in reply: "What we can do as a workaround is to process a full refund for the item/order in a form of store credit so you can use the same funds should you wish to re-order them again. We would process a replacement for you if you prefer but I'm afraid we are also having some issues with replacements and we have noticed based on some previous orders that reprocessing the order on your end works better. Given this experience, I have also processed $81.99 Store Credit as refund for the order and $21.00 Store Credit as a gesture of goodwill for the price difference on the Tony Bianco Aurora Hold All Bag - Black. The store credit is valid for 3 months, 22-December-2022." Not only are they stating the order has become a 'replacement' issue that they can't fulfil, instead of the refund they offered me, they manipulated the customer service reply into a 'store credit' so I could re-order on my end? I replied: "The below is not what I asked for, nor what you stipulated in your initial email, and I have no idea what this passage means? "We would process a replacement for you if you prefer but I'm afraid we are also having some issues with replacements and we have noticed based on some previous orders that reprocessing the order on your end works better." I asked you when the products will be sent out, not for a replacement (you still have not given that information to me). It's a simple question, does the warehouse have the stock or not? Is the order still being fulfilled or not? Why would I reorder the items with Catch again? Why would I order with Catch ever again? As someone who has worked in Corporate Logistics, this is the worst example of vagueness I've ever seen. And this manipulative customer service on top of that is as appalling as the logistics. As I am entitled by Australian Consumer Law, I would like a direct refund of both items into my bank account. Not a store credit. I will not be shopping with Catch in the future. Please see that this happens in a timely manner. And good luck with convincing people they have to place another order of the same items because you have issues actually fulfilling orders. It's quite simply horrendous, and this whole experience has been disgusting to go through. Have a nice day. **JUST A PSA for anyone wanting to purchase from Catch. I wouldn't bother.**

We bought a TV from catch. After 365 days we couldn’t get a picture on the TV just white snow. We approached Catch the same day noting the warranty and they said that the TV was no longer in warranty. (The TV had a one year warranty) Many phone calls later staff had no intention to honour the warranty and help. Avoid using this company

Great product and service. Price was also cheaper than most other places online.

Very difficult to get a refund My product couldn’t be located anywhere

1st time user not sure if im coming back.. Tried to order phone, setup account recived purchase cancelled email reply, tried another card same issue,called help line issue logged, was told accounts would take 1 to 2 days to get back to me..? Seems strange i cannot be transfered to accounts to sort issue. Might be easier to go elsewhere..

Unfortunately, my experience with Catch and their seller Find Sports was extremely disappointing. I would give zero stars if that was available. The Catch ad was for two bike tyres and two tubes. I received only one tyre. Upon raising my concern I was told this was an advertising error despite the fact that this ad remained on the site for several weeks after the issue was raised. Catch/Find Sports advertised the goods (offer) I accepted the offer and I paid the requested amount (consideration) - all the elements of a contract. Catch said I should go to the trouble and expense of returning the tyre. Absolutely no understanding of customer service was displayed and a fundamental lack of understanding about consumer law.

Poor service waiting 7 business day for item still haven’t received waiting for a reservation for customer service who have made it impact to direct talk with someone first time user and last time user not happy Jan!

Great products great compny fast postage