Always welcoming on the other side of the phone.. Very Kind Caring and Helpful. They have offered me an electric blanket and a useful discount..Thank You Ellie

Had past great service from London Power and once again Ellie was professional and helpful in helping me with my query.

Ellie was quick to respond and empathetic of my circumstances. Ellie was able to resolve my problem to complete satisfaction, a huge weight off my mind. Thank you.

Ellie was amazingly responsive, sorting a complicated issue easily - replying to all of my emails straight away, offering options and being flexible. The service from London Power (Octopus) was well above anything I've experienced before - thank you Ellie!

Quick response and mr Iman has sorted the things I wanted

I contacted London Power a few times with different queries. Iman was great they responded swiftly and provided the information I needed which was most helpful.

Demande de renseignements après souscription. Téléphone ne répond jamais, comme pour les mails. Sept mails et des heures au téléphone.

I can't receive my bills for 2 months now because of the amateur people working in this company. Every time I am calling them they find completely different reasons of why my bills are not issued yet. First time I called them they told me they couldn't issue a bill as they were waiting for me to submit meter readings (a couple of days delay) which I did straight away. No bill. Second time I called them they said they can't issue a bill as they were still waiting from a previous company to give them final bill info (which the previous company said London power don't know the process). I sorted out the final bill and after three weeks still no bill from London power. The third time I called them I found out that my account is in the dispute because the meter readings day and night ones were swapped (well, I called London power in the very beginning of my tenancy to find out which reading was night and which one was day one - as a result they themselves entered the readings apparently incorrectly; the month later I was giving them new meter readings and called them to find out why night readings were higher than day readings and London power told me that this is how it should be). Now I can't get my bills which affects my life. I filed a complaint and asked them to email me the details of the complaint and no one did anything! But I was told that I have to wait for up to 4 weeks for the result of the dispute which was their own mistake! I can't even file complaints as the phone number and email address are the same for everything - and are monitored by the same amateur people. Very disappointing!

Zara was super patient and helpful in solving my tricky problem. Well done.

We have been with them for two years or so, now. No problems with supply or payments. Their bills are very clear in terms of showing your usage. Moreover, just switched to their lower price tariff - which was very easy and straightforward.