London Power (part of the Octopus group) is without doubt the best energy company I have dealt with. I have dealt with many over the years and not found any to be as easy to contact or have as transparent information and helpful staff. I would particularly like to single out Ellie from my most recent experience. Although, she is representative of other excellent colleagues, Ellie took the time to understand my issue and in a couple of days, resolved it. It is not only the efficiency I commend her for, but also for exemplary customer service in keeping me informed throughout. I am unsurprised by Which Magazine's recommendation for this company; my personal experience validates their findings unreservedly!

excellent customer services Telephone calls have been answered promptly ..no waiting in the annoying queues that we are all used to these days and my accounts managed meticulously WELL DONE LP

I must want to tell that their staff is very cooperative specially Zara who sort out my bill issue and did out of the way. I am very impressed and highly obliged. Thank you Zara 😇

This company is the most amateur and has a horrible customer services. I’ve been trying to resolve a crossed meter for 5 months now and still can’t see the new meter sending the correct smart data to my account. I complained to them explaining that they need to send an engineer here to connect the meter properly and they just asked my reading to them charge me a lot of money for a calculation of usage that doesn’t make any sense. I sent to them screenshots of my online account proving that the meter is not working but they just ignore and take more than a day to reply any email regarding this issue!!! I think the only way to solve this is moving company it seems, which I will do!

Zara at London Power has been most helpful and very professional in dealing with my issues. The customer service is great and so is the communication.

Wanted to switch from London Power to Octopus (who supply London Power) for their export tariff and Zara could not have been more friendly or helpful.

I've used London Power for the past couple of years and they have been really great. Dealing with them is always pretty straight-forward. I just spoke to a brilliant and kind call operator (Lewis) about a move to a new address; Lewis knew exactly what to do to help with my situation (moving out of London and switching to Octopus) and contacted me via email to confirm my next steps. It's not common to be left with a smile on your face when dealing with utilities companies, and yet...

By far the best customer service I have ever had from any utility provider! This time it was Ghengis who was polite, friendly, knowledgeable and instantly helpful! Thank you

The Representative Ben was helpful, pleasant and efficient. The issue was resolved immediately. In conclusion, we are very happy with the cost-wise savings and professionalism. We would definitely recommend this Company.

The advised quickly understood and dealt with my query in a polite manner, and further explained ways to read my bill.