Big shout out to Rajwinder Kaur - excellent assistance was provide in relation to my existing app (Electric Miles) not supporting tariff charging in my iX3. Raj was very supportive and always called when promised 5*

Great response to a technical issue from Lilly.

Rajwinder Kaur was extremely helpful today with the problem I was experiencing connecting to my EV Project charger. It took some 15 minutes to solve my issue and she was very patient and thorough. Needless to say I gave her five stars. She is competent and has a very pleasant manner.

Team is very helpful but mor communication between departments for sharing already collected data would be a big improvement as its now taken several days to get to an engineer attending site when i thought it had already been sorted and issued when i rang technical on the day. i delt with Lilly Claxton and Kuran Hallan both have been extremely polite and prompt with their responses however if the information had been shared from my phone call with Lilly to Kurran then this issue would likely be either fixed or issue found and solution reccomended.

Rajwinder was excellent. It is rare to find someone who cares about your problem, is patient and able to solve your problem. Rajwinder was exemplary and deserves my sincere thanks

Used now since June with no issues. Schedule charges over night for my PHEV. Only gripe is no way of getting usage out of the app (some sort of export would be great so I can have some receipt of use and total KW for period e.g. August). I need to charge for the electricity used for company car!! THIS IS NEEDED!! this is why only 4-stars otherwise excellent. Your support over the phone when I first started was excellent.

Lilly was very helpful being able to unbind the charger from my dads account he couldn’t access so that I could connect and patently walked me through the steps

Jonathan Jennings visited our site today. His positivity, professionalism and advice were all exceptional. Thanks for sorting everything out. Much appreciated 👍

Kuran was very helpful, fixed my issue over the phone. Wait time was only 30 seconds to speak with an agent. Impressed.

Had a problem reconnecting the home charge point after changing broadband provider. Called the technical team and was helped by Rajwinder Kaur who was excellent in resolving the issue.