Only a four because the fix didn't work first time around (it was a bit of a faff) - but the issue connecting the charge point to WiFi was resolved! Thank you to Rajwinder Kaur for stepping me through the process with such patience! You were great, thanks

very good commuication from Rajwinder Kaur sorted problem out

Raj got me up and running after days of failed attempts to get my EV charger back online and had the patience of a saint Great work and job done 👍

Excellent service by Jordan who installed my new Apex EV charger. Slightly difficult as i had to be on a work zoom call but he just got on with it, spoke to me when i was available and it all works perfectly.

Having given their customer service 5 stars for their brilliant help in February 2024 it was so disappointing to have such an unhelpful response when I called again on 27.08.24. Our charger has been working like a dream for six months then suddenly it was coming up as “Unavailable” Called for help & was basically fobbed off, being told that the problem was due to charger being further than 8m distance from my router & they couldn’t help until we got a wi-fi extender. Even when I stressed it must be something else as nothing in our system had changed - charger’s always been more than 8m from router, same router, same wi fi supplier. We were basically left with an unusable system as we couldn’t even change from app charging to RFID or plug & charge! We managed to sort it ourselves thankfully using a bit of common sense - we had already checked our indoor circuit breaker hadn’t tripped but then discovered there’s another circuit breaker on the charger itself which had tripped. If only Customer Services could have pointed us in this direction it would have saved us a lot of time & inconvenience. Update on 20.11.24 Project EV have subsequently been very supportive in sorting out our charger problems. All working well now thanks 👍

When I phoned up today I knew absolutely nothing about my car charger. Farham Syed helped my get it all sorted, he was very knowledgeable and very patient when going through thing step by step. I can’t thank him enough, well done and thankyou 👍

Great support from Leanne at Project EV. Currently trying to sort out an issue with Octopus Intelligent Go charging. Leanne was very helpful and knowledgeable in helping to deal with the Charger’s dynamic in the issue. A real pleasure to deal with a true expert.

Fast and efficient- I dialled on Saturday night on the off chance they were 24x7. They aren’t but first thing in business hours I received both a response to my ticket (thanks William Price) and also a call back to check if the missed call was support related. That’s going over and above - really good CX!

Hi I had problems after changing password and email address. I dealt with a lady called Lilly who was very product savvy and had excellent customer service skills. The problem is now resolved. Thank you Lilly. Peter J Parker

Kuran Hallan was super responsive on the many questions I had, proactive, patient and very helpful. Thanks for a great service!