Verified
How all resolutions should be dealt with.
Spoke with Farhan Syed who was very polite, very knowledgeable and dealt with my query regarding my home charger in a professional manner, a credit to the company.
Verified
Very friendly and helpful
Very friendly and helpful. Quick response and Farhan called as promised to give advice on RFID cards.
Verified
Great response to any issues
Always had a good response to any issue regarding our two EV chargers. I have a report each month on user activity sent to me by email. All customer service representatives I have dealt with have been very knowledgeable. Great help this week from Jaida, thanks. Would recommend this company
Verified
Had some technical questions regarding…
Had some technical questions regarding the EVA-07D-SE-W Dual Wall Charger, Jaida-Leigh responded very quickly, answering my questions in a polite processional manner. A+
Verified
Customer services/technical help patient and helpful
We've had a Project EV charger at home for about a year now, installed by Niddside Electricians, no problem at all. Easy to use on the app. Just had a new WIFI at home with a new WIFI code and the charger suddenly became unavailable, rather alarmingly. Rang Project EV and firstly even if you don't speak to someone when you ring they always ring you back promptly without being asked as a missed call. Secondly Wade Miller who called me back couldn't have been more patient and helpful in explaining how effectively to reboot it and update it all so that we are back on line again, phew! All good.
Verified
Initial problems - resolved
The initial installation didn't work and the instructions were confusing. There is a helpdesk available and that proved very helpful and useful. Charger is now set up and running fine
Verified
Thanks to Callum for the nice quick…
Thanks to Callum for the nice quick reply and firmware update to my newly installed Project EV charger.
Verified
Second support case I have needed
Second support case I have needed. As with the first, very fast and problem sorted straight away
Verified
Great value charger
Just had my charger installed by a local electrician, the app isn't the best to set up/the tutorial is over complicated. The customer service however is fantastic, I emailed for advise and got a prompt response from William Price, he sent clear instructions and I was able to connect no problem. The charger itself is well built, looks good and works just as well as the more expensive brands on the market.
Verified
Excellent customer service
I was pleasantly surprised by the service from Project EV. I contacted them via the number listed on their website and was attended to in less than 2 minutes by a very helpful professional. Tiyana assisted me in changing a setting on my charger swiftly. Great product and excellent service, I highly recommend.