Fantastic customer focus. Thanks Callum, you understood my problem with connecting my smart charger to Intelligent Octopus. Dumbed down my charger and remotely updated my firmware. I was so worried that my Apex 7.3 would not work with IO. All sorted now.

Asked a few relevant questions and then resolved the problem. Thanks to Leanne and William for their timely solution.

Just got off the phone from these guys, they were really helpful, and explained every step I needed to take in doing a firmware update on my home charger. Wade Miller was very professional and patient in talking me through the process.

William responded quickly to my request about my Project EV charger being able to feed solar generation to the car. Between him and Gayatri at Electric Miles, I am a lot closer to finding out if this will work for me. William sent me a useful pdf of installation details.

Consulted Jay on the set up of the App, he had to try a couple times to get hold of me. He was able to forward me the set up information promptly and link me with other expertise in the business when I raised additional questions.

I would like to thank Wade Miller for his great help and getting my charger set up and working correctly. He was very helpful and made sure the set up was correct and working right.

helped to reconnect my wifi after change of provider - Miche Jacobs very patient and helpful

Great Service from William Price . Got my EV charger back on line . Thank you for your help . Much appreciated Regards Neil West

Polite and prompt email responses by Callum, issue resolved with his help.

I would like to thank William price for rectifying my problem so quickly Replying to my problem straight away Thanks again for great service 👍