Unfortunately I can't give less than one star. Their product just doesn't work. And on their Facebook and Instagram page there's a lot of happy customer, BECAUSE they DELETE all bad reviews or questions about delivery and refund. It's weird that customers are just happy on their social medias. Anywhere out there the product doesn't work. If you try to return they will send you emails saying that you are doing wrong. I tried to talk with them by email, and they were very rude (just when I said that I want a refund, of course). Then I reach them by Messenger. After talking for some days and having all my comments deleted, they said they would refund me even past the 30 days window return. They asked me to send (again) an email to their customer service. I did. Than I received AGAIN an automatic message with instructions in how to use the product. I tried to reach them again by Messenger BUT THEY BLOCKED ME! So, someone called me saying that "she saw that I was not satisfied". When I said that their Facebook Customer Service said that they would refund me even after 30 days she said that "the Facebook Customer Service works in another place" that she didn't know what they have promised me but she can't refund me. I HAVE NEVER SEEM SO TERRIBLE customer service in my life and AWFUL product. Unfortunately they are focusing their energy in blocking people and deleting reviews and not in improving their garbage product.

I’m so disappointed with the product... Please don’t waist your money !!!

Thought it was just me until I searched for “Pony-O reviews” and found this site. I ordered a PonyO and a Bun Bar back in April. I finally received an email in mid-May saying they were experiencing shipping delays. Received a notification that they shipped from Colorado on June 2nd. On June 22, I received a tracking number with notification of both Delivery and In Transit in the same message. I sent an email requesting an update on my order as sometimes our mail is delivered to the wrong address and I wanted to confirm if it was delivered — or still in transit. I received a terribly rude email back promptly (like the other reviewers) telling me to wait 2 to 3 more weeks before I contact them again because they use UPS Mail Innovations, whom they claim are backlogged on shipping due to the pandemic. WHAT. EVER. We have received other online purchases with little to no delay, including packages from Europe. It has to be a perfected scam for all of us to have the same experience with shipping (lack of, I should say) and deplorable customer service. I am guessing I just threw $20+ away. Do not purchase these products. My rubberband hair ties work just fine. I will ship these back if they don’t work — and it sounds like they won’t — based on all of these reviews. The worst commercial email I have ever received.

Worst hair tie ever. I was bombarded with its FB/IG ads that I decided to give it a try. I bought two and paid almost $20 (including shipping). I tried to like it, I watched tutorials to make sure I am using it correctly because I could not believe how this product is doing exactly the opposite of its claims -- it pulls my hair and causes breakages; it starts to slip shortly after and it's very difficult to adjust it without taking it off completely and redo it every five minutes. In the beginning I thought it was because of the texture of my Asian hair being unsuitable for this hair tie, now i get it -- it's just a bad product.

These products are total garbage. Like, please just take your money and throw it in the trash before supporting this lying, negative-review-hiding, anyone-with-a-complaint-blocking joke of a business. The complete and utter lack of transparency alone is enough of a reason to want this business to fail so hard that the owners end up below the poverty line. They are actively scamming people. Take a look at this page and compare it to their facebook page or their website reviews and you'll get the idea. They could not care less about customer satisfaction or their product actually being great; they just want to screw over as many people as they can before they get caught. I'm one of the "lucky" ones, if you can even call it that, because I placed a large enough order that even subtracting the $15+ loss that I'll be taking from losing my initial shipping cost and the cost of my return shipping, I'll still be getting some of my money back. Even if I weren't, I'd still want to return it, just to make sure that these evil merchants don't get the satisfaction of keeping my money. Oh, and be prepared, when you ask for a return after telling them that the products don't work for you, you'll receive a pretentious email from the owner assuring you that YOU'RE the problem and that they KNOW that the product will work, but that you're just a big dummy who gives up too easily and didn't read the instructions or watch the videos. Give me a break. Plus, they tested it out on "100,000" people's hair! Funny how all of the models and pictures and videos used for their success stories are all of relatively similar hair types, no? I guess that 100,000 must not have been a very random sample. If you had success stories with ALL hair types, I'm certain you'd be showcasing those videos as well. Now that we got the basics out of the way for this garbage tier company, a little about my hair, in case you were still wondering if they would work for you (I really hope you aren't). My hair is long and thick. Very very long. Like just past my butt long. I got the XL and the XL slim. I didn't even get to try the XL slim, because the XL wouldn't even hold up. I could get it in alright for a normal lowish ponytail (forget a high pony with these; that was NEVER going to happen with my hair, but I can do that with a normal heavy duty hair tie), but always within about an hour it would start falling out. Rescrunching/tightening it did nothing. It would start falling out even if I wasn't doing anything. My hair was just obviously too heavy. Then I had also ordered a bun bar. This was a total joke. I put this in probably 8 times while simultaneously watching the videos on the off chance that I was going crazy and doing something wrong. Nope. By the time it had all my hair wrapped around it, there was no real room at the end for the bar to be bent so that it could be wrapped around. And if I tried to bend the parts that the multiple layers of my hair were already covering... it just didn't work. Any time I got it even remotely close to a bun shape and thought that it might stay, I'd let my hand go and it would all come crashing down, taking the bun bar and the pony-o with it. This product DOES NOT WORK FOR LONG HAIR. All around, I'm really just so disgusted with myself for making this purchase. I had looked into this store pretty extensively a little over a year ago, when I had first wanted to try them, and there wasn't really any negative press around them at that time. Then when I thought of them again recently, I made the incredibly naive and stupid mistake of making the purchase without checking for updates, or else I would have seen this page, and saved myself from this terrible mess. But hopefully I can help save some of you from the same. THIS COMPANY IS AWFUL. PLEASE DON'T SUPPORT THEM.

I have medium to thick hair,. this ponyo does NOT stay secure in my hair at all. after a half hour or so it slides out. Not worth the price that;s for sure.

I just got mine today and I love it. I have thin curly medium length caucasian hair. I normally wore the claw clips to keep my hair up. but they pulled on my hair, so I tried the pony-o and I'm impressed. It holds my hair with out pulling it out, and the rubber is so comfortable. I'm gonna buy more.

I agree with most of the reviews. I had hopes of this being the answer to my ponytail staying high and perky but it just sagged and didn't look right even when first put it on. I'm sure I used it correctly - it just seemed heavy and pulled my hair down into a sad, saggy flop. Worse than what I can achieve with regular elastics I've tried. It's a good idea but doesn't work like it should. Disappointing.

shippin is a joke, stuck in denver for ALL of my orders, company refused to help.

This product is utter garbage. Doesn’t work. I have thick mid length hair and both the bun stick thing and the pony tail thing doesn’t work. Utter utter garbage