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Matthew

28 January 2025, 18:10

  • DE

Excellent customer service

Just purchased a set of maritime flag cushions from Timothy Oulton Store in Chelsea. Perfect accompaniment to any piece of furniture. The quality of the products is second to none. The sales service i received from Sam in the Chelsea store was exceptional.

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Mary Neiberg

28 January 2025, 03:22

  • US

William is such a cool and generous guy…

William is such a cool and generous guy and the show room is like a museum! I just can't say enough about this store, it's worth visiting and then some! 5 star experience!

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J Astle

27 January 2025, 18:50

  • GB

Great experience buying a Manx chair…

Great experience buying a Manx chair and stool. Helpful staff.

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Samantha Hamilton-Smith

26 January 2025, 09:50

  • GB

Very special shopping experience at TO

I have just purchased my dream sofa from Timothy Oulton in Tottenham Court Road and would like to say a huge thank you to India and Neola for the outstanding service they provided and making the experience so special. From sending over different plans and helping with the configuration, they went above and beyond and all was finalised in just a couple of days!

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JS

26 January 2025, 03:36

  • US

Timothy Oulton furniture and personnel are exceptional!

Timothy Oulton furnishings are innovative, beautiful, functional and well-made. What sets them apart however is its personnel. Sales Ambassador Jade Carpenter at the NYC store is extremely knowledgeable, helpful, and a pleasure to deal with. That combination is why we have purchased several Timothy Oulton items over the years.

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Dilhan Hanif

20 January 2025, 20:15

  • US

India

India from the team was so welcome I g from the very beginning she made me feel very comfortable and helpful by even saying I can come to your home and we can see how it looks which than made me think that she can understand better the placement and while she was sketching the flat outline I saw he sofa that could work. She is very friendly and understanding that it makes one to buy the item with no doubt. She is in top of her job and I think she was great

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Donna Johnson

20 January 2025, 17:21

  • GB

The Best Customer Service we have ever received..

We had a recent query over a Noble Souls sofa that had real sentimental value to us. Chloe Gratter has been so incredibly kind and has just gone above and beyond for us. Her communication is so professional and thoughtful, it is honestly the best customer service we have ever received. When our other sofa needs replacing, I will 100% come back to her to purchase our new sofa. Thank you Chloe, you have been amazing.

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Emma Elkaichi

20 January 2025, 05:12

  • US

Had a great experience at the Westport location working with Rupert!

The first time we visited Timothy Oulton Westport location we fell in love with their pieces, the uniqueness, the quality are just top one of a king, not to mention their customer service is top notch. We had the pleasure to work directly with Rupert, he made our experience there very pleasant. Rupert is extremely knowledgeable and very friendly. Every time we visited, we looked forward to coming back. Rupert helped us with purchasing some great pieces and at a very good price. All the other personnel we encountered were very pleasant and they always greeted us with a heartfelt welcome and a smile, but Rupert would always go above and beyond to ensure our experience is always memorable. Thank you, Rupert!!

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Kevin Courtney

17 January 2025, 06:26

  • US

Excellent Customer Support and Service

I don't normally go the extra step to write reviews, but my wife and I had such a wonderful experience with Jenessa G - that I am compelled to report back. To the management at TO, please know that in Jenessa you have an extremely well-informed, gracious, and very thougthful representive on the floor. The standard of craftsmanship of your products is felt, and just the same, you should know (and also reward) Jenessa for carrying the same standard in the sales experience. I can honestly say that her attitude and support made the decision to purchase more clear and certain.

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Julia

16 January 2025, 18:30

  • GB

Great experience at the Tottenham Court…

Great experience at the Tottenham Court Road studio. Thomas was excellent in helping us buy the right sofa and armchair despite our complicated logistical access. First rate communication too! Thank you.