I would like to thank Laura Thornton for her support and help this morning. Our number is now working and hopefully we won’t have any more issues. Thank you Laura and the members at Phonely.

George of Phonely's support team responded promptly to my request to fix my phone's SOS wireless pendant that had become un-paired with the phone. George arranged a convenient time for me to receive his phone call, made efficient remote use of my laptop to connect to my phone and re-paired the phone with the pendant. Great job. Very helpful.

Refreshing to deal with a company that are efficient and do what they say. I took a phone-line for my home the switchover was seamless no problems whatsoever transferred my number all I had to do was fill in a form online. A few weeks later I rang to discuss handset compatibility I spoke to Katie she is excellent and very knowledgeable and set me up with new handsets a pleasure to deal with. I would most definitely recommend this company.

Phone changed over to VOIP today and struggled with the slight differences in terminology on set up procedure with my Gigaset phone. Katie was really patient and helpful as we sent through the procedure - success first time. Katie is real credit to your organisation.

Phonely Customer Service is absolutely excellent. There was a two month delay switching from my old land line provider to my new Internet supplier and during this period Phonely were extremely helpful in diverting my land line calls to my mobile. Excellent!!

Coming from a nightmare with another company Phonely have been wonderful to deal with very helpful and have a very reliable service. Quick to answer the phone if you have an issue and they always seem to give the answer for the questions I have asked. It doesn't feel like I'm calling a call centre with a script they have to follow and nothing every gets done.

Reply to Phonely - Thank you for taking the time to reply. As feedback, I would like to suggest that you should at least provide the information that other VOIP phone suppliers require. The cost of our Grandstream system with 4 x handsets cost a lot of money, and was too big an investment to write off, added to the additional cost of purchasing a phone from Phonely. It felt as though you have a policy of compelling customers to purchase your hardware, instead of being grateful that you can gain from customers wanting to change SIP providers. I wanted to move from a German SIP provider to a British one, and Phonely sounded like a good option. I am happy to be with Phonely now, but would be happier if it was a smoother changeover, and Phonely embraced customers who wanted to change providers without buying your hardware. Update - Thanks to Grandstream support, our Phonely VOIP is working to Grandstream DP750 phone. For information - For SIP Userid and Authentication ID you need to enter Phonely supplied username. Phonely may be good if you buy their phone. However, if like me, you have your own VOIP phone (Grandstream DP750), they will not offer you any support. I changed from Sipgate to Phonely and Phonely can’t supply me a SIP Userid, an Authenticate ID and password, which is needed for Grandstream configuration. Instead, they only provide a username and password. Grandstream are trying to help, but the information they need is not being provided by Phonely.

Just wanted to say how helpful the Phonely team are. I had a problem setting up my new phonely adaptor and the customer service team went 'above and beyond' to sort it out for me. Thank you

A breath of fresh air, customer services, 5*, Service to the handset, 5* but in particular, a special mention for Laura in customer services, she absolutely went a step further for me, so much so, with the issue I had with the first device, she kept me informed of progress at every stage, and called me on the date/time agreed to ensure the replacement device was working and connected. Top job in my view, very happy customer. Thank you Laura and wider Phonely team 5* 😊

Everyone I have spoken to has been informative friendly & efficient