Prior to signing up with Phonely I spoke with 4 different members of staff about the implications of moving to them and of retaining my existing number. All 4 were pleasant, helpful and gave me sound advice and clear factually correct information. This was in total contrast to my previous provider who gave me incorrect and conflicting information and advice. Having signed up they then provided me with exactly what was promised and the transfer of the number was completed just as and when they had told me. If their ongoing support and service matches their performance with the transfer I shall be very happy indeed (and I have no reason to suppose it won't be). A very satisfied customer.

Ih ave great difficulty using a mobile phone. Because of my eyesight, I missed the star along side where it states "unlimited minutes" and now because off200 mins of normal phone use. we very rarely call mobile phones. I now feel that I was conned by this ad and ould never recommend this company to anyone and feel tat the the ad misrepresents what you actually get with any of their packages! All this and I haven't actually as yet been able t make a voip phone call!!!!

I wanted a VoIP service that gave me spam protection. What I also gained was excellent customer support and service, totally from people here in the UK, such a lovely change. Thank you

Decided not to go with Phonely as it appears that their T&Cs are not only misleading but in their own words 'not exhaustive'. 1. 'Unlimited minutes'. All their price plans list this but in actual fact you are limited to 20 hours A MONTH landline plus 20 hours A MONTH mobile. This amounts to about 1 hour 32 minutes a DAY of phone calls after which they charge 3p a minute. Don't know about anyone else, but I can spend 40 minutes on 1 call just to make an appointment with my doctor! 2. Their 'Fair Use Policy' restricts users to 'Only the person who owns the account, their immediate family members living in the same house ....can use these plans.' This would appear that visiting friends or relatives asking to use your phone (no mobile signal for example), would not be allowed to. Also, anyone with a joint mortgage or shared tenancy with friends could effectively limit use of the house phone to 1 person! 3. 'Unacceptable Usage' Policy lists a number of examples that aren't clearly defined, e.g. (a) Making an exceptionally high number of calls or spending an unusually long time on calls. (b) Making a large number of calls to an unusually high number of different people. As only Phonely know what 'exceptionally long', 'unusually long', 'large number' or 'high number' actually mean, they can effectively decide for themselves what 'Unacceptale Usage' is. Edit: Phonely have asked for more details 'to better understand my experience'. Unfortunately due to internet outage have not been able to respond until today. My 'experience' is reading your Terms and Conditions, which haven't appeared to have changed since my review was posted.

I have just switched recently, it is a big saving if you only need a phone and to keep your old number. It was very easy to switch.

Just had a very helpful online chat with a number of agents at Phonely customer service which ended with me getting all the answers I needed, a great result, well done all!

Very helpful. Was not expecting a call back so quick. Mark guided me through completing the process. Although not at present changed provider due to awaiting full fibre connection via internet provider. Look forward to a smooth transition.

Quick and easy set up Works reliably on Starlink. Number "ported" from BT no problems,

Excellent VoIP landline service, costumer service is top notch and the Phonely app also works amazing. Highly recommend.

Thanks so much Katie for all your help today getting my landline online following new broadband installation. Quite often we forget what top class customer service actually is as it doesn’t happen that often. I absolutely received the best possible customer service today.You were so friendly and patient throughout our call and it was so nice to speak to someone who actually cares & realises how important the outcome is for the customer. Phonely should be very proud they have you on the team. Thank you so much😊