Knowledgeable, patient and sensitive service
The team at Phonely have been so helpful in setting up a phone for my mother-in-law. They provided a knowledgeable, patient and sensitive service and even managed to find a work around for a feature the phone did not officially support. Many thanks
5 star experience
The staff I spoke to were very helpful and answered all my questions expertly.This is my second day using my phone and so far so good so easy to install to my modem its a 5star experience for me highly recommend.
A pleasure to deal with
A pleasure to deal with, very helpful, from my first enquiry, to connection.
Very simple and seamless move over to…
Very simple and seamless move over to VoIP phone, on the day just plug in and use.
I am very happy so far for the service…
I am very happy so far for the service you provide. Thank you.
Great service!
From start to finish they were able to switch over from our existing supplier hassle free and recover what we thought was our lost home number to boot. As for the service so far so good. Polite and efficient highly recommend.
So far so good!
So far so good! A fast, efficient and friendly service which so far has given me exactly what I wanted. Long may that last.
Really straight forward
Really straight forward. Efficient transfer and received calls to confirm when all done.
The staff that I have had the pleasure…
The staff that I have had the pleasure to speak with on the phone have been friendly,helpful and knowledgeable.Circumstances can make things tricky however,so plans may have to change
A terrific help desk
I do not normally write reviews but on this occasion I must break my own rule.I moved into a rural setting last week and due to signal problems with my mobile telephone provider I needed to have an alternative telephone. My daughters recommended using a Phonely package, which I did. Yesterday I received the two Phonely telephones and set them up but they would not connect and needed some help. Due to hearing loss I had to ask my daughter to call the Phonely help desk. She spoke to Laura Thornton and between them they sorted out the problem, which was not at 'my end'. Laura was the epitome friendliness friendly and efficiency. The problem was resolved and now I have a splendid home phone Phonely system. I just cannot praise the service we received. I would not hesitate to recommend all of the Phonely staff. I may add that the quality of sound, very important for my reduced hearing, is just wonderful. Thanks to all the 'team Phonely' Dennis