They were decent when I had to make a no-fault claim once, but ever since I have had absolutely ATROCIOUS customer service. My policy ended with not even a reminder to renew, so I went about a month driving uninsured. When I raised this I barely even got an apology. Made an alteration to my policy over the phone and when the paperwork came through the start time was incorrect. When I tried to get it fixed I was basically told it was my fault and that I said the wrong time. No desire to fix it for me just "it can't be changed now"

If I could give zero I would! Absolutely shameful experience. They cancelled our insurance after sending no correspondence, aside from a text which we received whilst in hospital with our child. Explained all this but they refused to budge, cancelled our policy, will not renew EVER and have blacklisted us. Couldn’t get insured for less than £1200 more. One place quoted us £6k ( Aviva) as a result of all this. On top of which we had already paid a one off annual fee (£1k+) which Toyota Insurance received and have not paid back yet. The reason? Two documents that we provided in seconds once we spoke to them. Only went with Toyota Insurance as we’d bought a car from Toyota. Will never buy another Toyota, so they will be losing ten’s of thousands.

AVOID THIS COMPANY LIKE A PLAQUE PLEASE. If there was a chance to give a zero star, honestly I would have given it. I have never in my over 40years of life left a review for any company, be it good or bad, but I felt compelled to write this one. This is the most incompetent, dangerous and awful company I have ever insured my car with. The last 2years with this company has been the most awful and traumatic experience of my life, and still ended up with no NCD to show for it (except for the 10years I had prior to insuring with them) despite paying for Protected NCD and legal cover. Where do I even start from? As someone already stated on this site, THEY do not investigate accidents but simply apportion blame, despite the third party admitting fault ooo. No courtesy car for over a week therefore I was unable to go to work and I eventually had to hire a car from my own pocket. Cancelling policy despite having an arrangement in place, Infact I can write a book about my very traumatic experience with this awful company. Last 2 years wasted, and most definitely the most traumatic 2 years I even spent with any car insurance company. Please and please avoid this company at all cost and do not be sucked in by their cheaper price compared to other car insurance companies. I seriously wished I had stayed with AA in 2022 instead of going with this awful company. I am still traumatised from my experience with this company. Please AVOID AT ALL COST. AWFUL AWFUL AWFUL company

Got a quote from U switch and multiple other comparison sites. Toyota came up the cheapest, I tried to do it online but it said it was having technical difficulties and to call. It gave l me 20 days to do it so I tried again later. Every day still tech difficulties but I work the hours they are open and couldn’t call until today. They first can’t find the quote. Finally find it. Then say they have technical difficulties and I will have to get a new quote which was MUCH MORE because it was now 5 days til my insurance ran out. Extremely frustrating. Currently sat on endless hold for someone senior. TERRIBLE

Instance itself I had no issues. However could never access the online portal which was frustrating so I never got to review my renewal thus I didn’t reuse the following year.

After accepting my payment and sending me a welcome email for my new car policy, Toyota Insurance very aggressively gave me a week to confirm basic information they should have collected at time of underwriting. Their email went in my spam folder and they cancelled my policy with no possible recourse. They didn't even try to call me. They've put an "enforced termination" of my policy in my track-record which will cost me additional money... never made a claim in 20 years, never had an accident.

Scammers second time.in a row debited my bank and told me they don't have the funds and bank confirms they have. Just tell you to calm down and wait ! Madness £750 not just pocket change like banging your head on a brick wall customer service. I will never use this company again it's just stupidity 2 years in a row now and apparently never happens to another customer. Apparently I have to wait 5 to 7 days for a refund from them when they 'dont have the payment' The irony. This is just stress I don't need and will I even get my money back before my car insurance runs out to pay for my insurance prob not they are a joke!!!! 9 th of may payment taken still being told they don't have it!!!!

Terrible insurance company. Fraud Beware!!

I am not satisfied with service that I have received from the team dealing with car repair. We have been waiting for over 3 months for a courtesy car. It's a complete joke and will never use Toyota insurance again.

Requested for first time quote for my Toyota and despite max ncd for both drivers (s,d,p) would not quote. Not impressive if company not interested in helping a Toyota customer.