Extremely disappointed and devastated with toyota car insurance, they have cancelled my policy because while i was away on holiday, they sent a letter to my door and they claimed that they sent me email me about the required documentation but they did not. As i was away I couldn't provide it and when i came back i was in disbelief and in destress about this because i couldnt have done anything more. I asked them if they could extend the date alittle while longer and they replied with no and told me go to a different insurance company also they only sent back half of what i paid and no resolution severely disappointed and do not recommend.

Do not buy car insurance from this scamming company. Will take your money and then cancel your policy and will not return the full premium you paid. They will find clever ways to keep the money and rip you off. I’ve experienced the same with this rip off fraudulent company. Please be warned and stay clear away from this legal scamming company. Service is terrible too.

Dreadful telephone service. So far spent 30 minutes hanging on for someone to talk to me, and constantly being told an agent will be with me shortly. How much longer will it be before I get someone to deal with me. My call is very important,

Recently taken out a policy, they demand details then threaten to cancel your policy but don’t actually confirm receipt so you don’t know if you are actually insured or not. They seem unhelpful when you call, tried to call 5 times today and got cut off at the same point in time nothing wrong on my phone signals all ok. But they kept ending it so I’ve still got no further forward, wish I had just stayed with Esure. It was cheaper for a reason. Crappy customer service.

Change address plus admin fee than to buy a new policy and cancelling the current policy even with paying the cancellation fee. I spoke to customer service and manager made me feel that I have no choice and forced cancell policy will not renew future and use again .

they charged me way over to change address plus admin fee than to if I buy a new policy and cancelling the current policy even with paying the cancellation fee. The manager who was supporting me made me feel that I have no choice and if I didn't pay now that I will be issued a forced cancellation on policy and when I asked to if I can reply by tomorrow - the answer was it they didn't pick up the email within 7 days possibility of my insurance policy will face force cancellation which will effect my future insurance.