Please avoid at all costs, I was insured with them for 2 months at £38 a month then 2nd month changed it to £63! Randomly with out telling me any reason why!? So I brought a new car and wanted to speak to them to insure it and to swap details with old car I was on the phone for 2 hours 43mins!! Online chat was the same!! with no answer. I hung up and went with a new insurance company with good reviews. Lesson learned. Toyota will not be getting another penny from me! AVOID at all costs!!!!!!!

Is this even a real company? I tried to buy their insurance but their payment platform wasn't working. I therefore called up and waited 45 minutes listening to awful music before my phone batterh died. I'm suspicious as there was no "you are # in line" or " your wait time is". Reading below, I wonder whether they don't actually have anyone minding the call lines at all. I feel bad for anyone who actually got a policy with them- I'm going elsewhere!

it is imposible to get in touch to someone need to change my car as i sold my car a week ago i try to change car but online portal has technical issue live chat nobody answers and on the phone even if you wait 3-4 hours still nobody answers absolutly joke

Please stay away! Listen to others experience and advise. I didn’t, that’s why I’m here crying! Better to pay more elsewhere for your peace of mind! I have only just joined them, but already been threatened by 7 days notice to provide documentation or they’ll cancel my policy, which will obviously affect the next insurance! This was via email which I could have easily missed! I am being treated like a criminal and they are pretending they want to make sure they have correct information. Not really . I only just moved addresses when I joined them. So during the process I kept forgetting and using the old address then changed to the new. Also I wanted to add my sister to my policy, but then not sure what happened so had to reapply but later they wouldn’t give me a quote with her details, so decided to do it solo as I was desperate for insurance. But now they are claiming that I had provided different details so they want to confirm they have my correct information. I am already insured and I can see my details are correct. Why not tell me they are suspicious of me instead of pretending they are just confirming? Also, I was involved in accident when I was with my previous insurance company, which was not my fault. I have email evidence to prove this and bank statement as I even got a pay out. However, they have found out I was at fault. Very strange indeed! They think they are doing a good job with their fraud checks, but not! They are just causing upset! Very useless and detecting nonsense! They are asking for far too many proofs and they don’t want online print outs. So within 7 days, a day less now, I have to ask my bank etc to send me paper statements. I’m still waiting for for my new log book and license from DVLA. Time bomb is ticking! I want to cancel but I’m worried about getting my money back now!!! Please avoid like a plague and pay extra elsewhere. Not worth your mental health! Fatuma Gabriel (Wouldn’t let me use my email)

not even sure if they exist.. horrible service!

The worst insurance company I’ve ever come across ,I’ve been trying to get in contact for last 1 month all I get is hold for hours and thanks for your patience, I feel like it’s a fake company .

absolutely disgusting company. trying to blame me for a crash an old named driver on an old policy of mine had, whilst under her own policy. ive provided proof but they dont want to accept it and have given me 3 days to pay more for an accident that has nothing to do with me, pay to cancel the policy or have them enforce a cancellation and effect my insurance. AVOID AT ALL COSTS

I can't believe how long it takes to get through to this company few times I had to wait for nearly 2 hours to speak to someone this is horrible and the the call handles not very helpful at all the times I have called. I rather buy a policy more expensive form a proper insurance company then this terrible company. Believe me stay away.

I've never experience a worst car insurance company in all my 30 years of driving they don't answer your calls they want this information which I've sent numerous times I suffer anxiety and they ruined Christmas for me stay away

Toyota car insuarance services is the worst . After buying a policy they debited £85.05 from my account then after 2 days they changed the price , when I contacted them for a refund all I have been getting is emails of lies, they sad they would refund after investigation its now a month , they do not pick calls or return calls, total rip off keep away