DO NOT USE this company. They have lost the Omega repair franchise which was removed by Omega. Watch sent Aug 24. Constant lies as 'waiting for parts' when chased. OMEGA have confirmed parts would never be sent to them. Now sent watch to Switzerland (noproof of this). Pls record all complaints to Citizens Advice as they are forwarding to Trading Standards. Still advertising Omega repairs on website. Also charging £100 more than Omega do. I have sent ref details as is my husbands watch. I have direct confirmation from Omega that you are not an authorised repairer and they would not send parts to you.

Having sent my Cartier watch for a new battery, I was delighted to receive it back looking better than ever. My watch holds great sentimentality for me and I felt that the team had treated it with genuine care and thoughtfulness. The service was excellent as was the communication to update me on progress. I will use Luxury Watch Repairs again without a doubt. Thank you!

Fabulous customer service fully recommend thank you so much for fixing my watch

LWR provided an excellent service in repairing and servicing my Tag Heuer watch. The arrangements for its delivery and return were first class. It arrived back working well and looking better than it had since it was brand new.

Just one word - professional

Very quick response !! Very fast service! Just perfect!

Very good experience, even after a glitch at the start, which was sorted very quickly. Will definitely use this company again.

How hard is it for Luxury Watch Repairs to reply to their customers? You send your luxury watch to them & £1600 upfront for repair costs & then you feel like you’re ghosted. You’ve had our sons Omega Seamaster for 1 year in February. The original repair time quoted was 15 to 20 weeks. Why the long delay? Why do you not update customers with the problems fixing their watches? I’m so surprised you are receiving 5 star reviews & customers are so happy with the service you offer. Why are we receiving such dreadful service? They reply to feedback on trust pilot & assures a reply but it never happens! We just want our sons watch back!!

Regular updates on progress Quick despatch of postal package and full comprehensive assessment of work required Work took longer than estimated but result is excellent

Fantastic service and comms throughout. Very professional and kept in touch at every step of the way to let us know what was happening. I would define use them again and highly recommend them to anyone else ⭐️⭐️⭐️⭐️⭐️