Absolutely first class workmanship and customer service. A company I have used before for watch repairs they genuinely go above and beyond to ensure that their customers are completely satisfied which is a rare pleasure in today's world.

Great service. Frequent updates on the progress of the repairs giving reassurance to the customer. Would recommend using Luxury Watch Repairs.

Lovely personal service and efficient drop-off /return process - thank you.

Fantastic service from start to finish and I was kept informed at every stage of my watch service..... I would entrust my watch with luxury watch repairs again..... a great company to deal with

Very pleased with battery replacement for my watch and for returning it to me safely in the same condition l had sent it in. And what a lovely personal touch to follow up with a phone call from the managing director, Oliver to ensure l was happy with the work carried out. Also, great prompt customer service and delivery. Will not hesitate to use Luxury Watch Repairs again in the foreseeable future. Thank you so much.

My rather battered vintage (1978) Rolex came back looking like new. It took some time but worth the wait.

I sent my Omega watch for repair in March 2024. Eight months later I am still receiving emails saying it is in the process of being repaired, but nothing further. I have rung on several occasions, but either I've been fobbed off or promised a call back that has not happened. I suppose the next step is legal proceedings just to get by broken watch back, which seems completely over the top given I only asked them for a simple repair. I wish I'd read the reviews before I went to this company - avoid.

Very good, professional service, all carried out in the quoted time frame.

Enquired about resizing my watch bracelet and the guys did for me there and then nothing was too much trouble. Fantastic service really appreciated thank you

I had a great experience with Joshua and Charlie today. I walked around the Arndale for an hour and no one would change my battery within the same day, they said it would take weeks. Even goldsmiths where i purchased the watch said it would take 6 weeks!!!!! They changed the battery within 10 mins and cleaned it for me. The price was very reasonable also. I had a lovely experience chatting with both and they were so lovely! Great employees and the store is lucky to have such friendly and approachable people working for them. They really explained why other shops would send it away and why they could just do it there also. They both deserve a pay rise !!!!!! They are brilliant and are going that extra Mille with customer service !!!!!!