Not my first time using LWR and for good reason. Always great service, price and reliability. Easy to get your precious timepiece to them and always a prompt estimate given. I’ve never paid more than the estimate and have always been updated throughout the process. Highly recommended.

Great service, very professional, and great communication throughout, will definitely be using them again.

My Rolex was returned and looked absolutely as new. I’m very impressed. Not bad for a watch that I bought in 1991

Looking to replace batteries for two Cartier watches and found these guys online dropped into the office in Hatton Garden and had the work done in 15 minutes while we waited. Excellent service and the best price possible.

Once contacted ,luxury watch repairs then send you a prepaid padded watch folder for your watch , you simply send it back fully insured . They then assess your item and send you a price via email . You can then either agree to the repair or have it sent back to yourself .Depending on your watch and repair this can take a while but worth it for them looking after your watch and assuring a quality repair ,if I needed another repair I wouldn’t hesitate in using them again . Thanks again 👍

NOTE: This is an edited version as LWR contacted me (See below). I left my Omega watch with them on 30/Jan/24 for a service and was promised an email with an initial estimate. After a week or so of no email, I tried repeatedly to contact them via email and the phone. Emails are completely ignored (aside from automated replies) and the phone was never answered. Finally, after 4 weeks, I trekked down to Hatton Garden to find out what was going on. I was given apologies & assurances and told that my email address had been entered into the computer incorrectly. I was given a hard copy of the estimate to service the watch. Relieved, I went home to have a good read of the estimate and decided to proceed. I’d thought that the issues communicating with them had been resolved and again tried repeatedly to contact them to pay for the service with the same results. Silence. I was then presented with the choice. Go to Hatton Garden, pay them for the service and potentially never hear from them ever again or see if I could retrieve my watch. So today (5/March – 5 weeks after giving them the watch) I went down to Hatton Garden and retrieved my watch to have serviced elsewhere. I was originally told 10 weeks for service, but last week I was told 15. This would be on top of the 5 weeks they'd already had it so 20 in total (minimum). To be fair, this is what Omega takes to service a watch but I was originally told 10 weeks. I'm more sad & disappointed than angry really. I was hoping I'd found a good company to help with my watch repairs and services. I imagine this company has more work than they can cope with and communication and customer retention is low on their list of priorities. Everyone I managed to speak to was polite and considerate, but this was not followed up by action of the same nature. EDIT: After I posted this review, a very nice chap from LWR called me last night (5/4/24) and was very apologetic about the experience I’d had. He made a very generous offer to make amends of an expedited turnaround at a very attractive price if I would re-consider LWR to service my watch. He even forwarded to me the emails I should have received but hadn't because of the email address mix up. I told him I was absolutely astonished to be receiving this call given the above, but I considered any relationship between us to be broken. They’d had 5 weeks of increasingly frantic attempts to communicate plus a personal visit in an attempt to resolve the situation without success. At any rate, I’d already given my watch to another company for service so I was not able to accept his offer. I have always taken the position that people make mistakes and they should not be defined by those mistakes but by how they handle the situation subsequently. I think it fair to say that LWR have risen to the occasion here and so I’ve changed my review from a 1* to a 3*. One for the phone call and one for the offer to put it right. My experience remains unchanged but I accept it was a mistake and a very kind attempt was made to make good that mistake.

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Really quick and helpful service. Was recommended to them and 100% recommend these guys! Super quick and efficient

Excellent service

Excellent service, very reasonable price and good communication 👍