Good Customer Service, but like most utilities they are ruthless. They hiked up the price and now that you are a fixed term customer they will not hand on the savings, not to mention 731KWH Units has cost me over 300EUR. Mad prices for something that would set you back 160-170EUR back two years ago. Seriously feel like I am held to ransom.

I had a constant issue, trying to get a paper bill. The wait time was 56min when I had to hang up. 40 m the next time and 37 min also. They put my bill from 54euro to 113 unacceptable, they never discussed with me it was going to go up that much. I asked the first rep to refund the over payment. He said that will be done. When it was sorted they had to listen to the tapes, which is the right thing to do. I also had Maebh my friend here while this conversation. The customer representative, was very nice and efficent and was trying to do his very best for me, I would not like anything to happen to him, as I worked in a call centre and worked my way up, he has the potential to be one of your best. Please let me know when you resolve this. Thank you Sheila Begg

Quick and easy to contact. Knowledgeable staff member (Yvonne). My query was dealt with efficiently and effectively.

I was able to speak to a person in Customer Support who forwarded an E Mail with step by step details of how to Register for E Billing etc.

I had a chat today with Gemma because I was charged 10e for failed direct debit, which was made by mistake by your company. Gemma was amazing, full of compassion and turned around the whole feeling of being betrayed. Gemma resolved my issue swiftly and professionally! It was a pleasure to have a conversation with her and as a result, You have one happy customer. Thank You Gemma for your help today, You have made my day. I truly hope that company recognises You and offers You with the opportunity to progress beyond customer support because You are a wasted potential. Best wishes from mariachi lover lol

Very helpful staff. Didn't have to wait long for my call to be answered either!

Shane was great explaning a few things about my invoice the other day. Its my first time using bill pay and he was very good explaining it to me. Thanks.

Efficiently handled by Wendy

My telephone query was about my recent contract renewal & readings on the new meter installed. The Call was answered promptly by Susan, and she dealt with both queries without difficulty.

Great customer service