Mary Joyce resolved my problem very quickly! Highly recommended! Sending hugs! X

Fantastic customer service and a lovely quality rucksack. I bought a personalised item, which arrived quickly in a lovely keepsake box. There was a small fault which I contacted the team about, within 3 days a replacement had been delivered, thank you, would highly recommend My 1st years, and will definitely buy from them again.

Firstly, what lovely products and great quality. Their CS is also great, I made a mistake with my order which was handled amazingly by Doroto who solved the problem quickly and without any additional cost! Fantastic...thank you Doroto.

Customer service was excellent. There was a problem with the delivery as Evri had attempted to deliver on a day when we weren’t there and then somehow managed to lose my parcel. This was all sorted very efficiently by Ewelina and my order was sent out again on a next day delivery which I received. I am also very happy with the items I ordered.

Incredible customer service! A big thank you to Mary Joyce for all her help!

Always excellent service and products

I ordered a gift from 'My 1st Years' and this didn't arrive on the expected date. I contacted My 1st Years and Dorota was able to check with the carrier (Evri) & quickly determined that there was a delivery problem and organised a replacement which arrived within 24hrs. The gift was lovely, and I couldn't be happier with the customer service. Many thanks.

Customer Service is amazing! When placing my order, I had put my home address but with my workplace postcode. I emailed in due to Evri returning my parcel and Geraldine dealt with my query. She organised a 24-hour delivery straight away. I couldn't believe it, no fighting, no back and forth just great communication and amazing service received from her. Thank you so much

I made a complaint on Monday about a broken toy. It happens After only a couple of emails back & forth, it was requested I return the damaged item, send proof of postage, which 1st years paid for & I received a brand new one by Wednesday. Super fast, super efficient. Very happy. Thank you 1st years & a personal thank you to Mary I shall be buying again in the future Kind regards. S Fisher

Your customer friendly staff - Mary Joyce was so helpful when I forgot to include a message with my gift