Issue with faulty product completely resolved with professionalism and speed by Mary Joyce. This has made me want to use My 1st Years again as I know that no matter what, I will receive a great product. Thank you Mary Joyce for restoring my faith in online shopping.

My friend ordered us a gift when our little one was born but unfortunately there was a small fault with it. I got in touch and it was immediately sorted by Geraldine. I’m so impressed with their customer service.

Great quality item with great customer service. Will certainly be a returning customer. Thanks Geraldine!

I was left waiting over an hour on live chat trying to clarify why the website advertised one price, then increased it once I got to the final stages of checkout. I didn't bother ordering from this company. I wouldn't trust them.

Emailed the customer service team with an issue, I didn't expect a reply back so quickly but to my surprise the response was a couple hours later. Mary Joyce was really accommodating and made the rectification very smooth and with no hassle.

Very helpful with my issue and left me feeling at ease. Just waiting for my gift to arrive but I’m happy with the service I’ve received

After my daughters toy box had being damaged I contacted My 1st years by email and Mary Joyce was very happy and quick to assist with my issues, brilliant

Absolutely fantastic service and professionalism from Geraldine. Many thanks

I bought a personalised birthday gift from my first years 2 weeks ago and paid for 3 to 5 day delivery. Fast forward 7 days and the order wasn’t showing as ‘completed’ let alone ‘dispatched’ or ‘delivered’. Therefore, I contacted my first years via phone and spoke to a lady who informed me that the order should’ve been sent 4 days ago and she would chase this and ensure it was delivered within the next 48 hours. I asked her what would happen if the order was not delivered within 48 hours was promised it would be and in the unlikely event it wasn’t, I would be given a refund. After 72 hours had passed, the gift still hadn’t been delivered and after showing as ‘expecting awaiting to be received by the courier for the past 3 days. Therefore, I contacted the company via telephone again and explained that I would like a refund and quite frankly don’t care where the order is as this has been a hugely disappointing experience and a waste of my time. I was told that they would have to raise an investigation before the refund could be processed. After keeping me on hold , I was informed me that an error was appearing when trying to raise the investigation and that I would be given a call back and also contacted by email before close of the day. I asked what guarantee they could give me that I would receive a call back as I really had no confidence in the company at this point given my recent experience. I was promised that would give me a call back before closing for the day. It’s now 2 days later and I’m still yet to receive a phone call or an email as promised, although I’m not holding my breath. Not the kind of service I would expect especially from a large, popular and supposedly reputable company. However, looking through their reviews, I can see that other customers have had very similar experiences and this definitely isn’t a one off. I definitely will not be purchasing from them in future and would rather purchase from a small business who takes pride in their service and values customers as clearly my first years don’t…

My parcel was lost/stolen by the awful company Evri and this company have been the most useless for customer service. I do not care what policy you have, it doesn’t override my consumer rights! You are responsible for the parcel until delivered as I haven’t received it I expect a refund!