I ordered the Personalised waterproof rain coat. I would advise not to buy as my daughter’s name on here is tiny tiny! I might as well have just paid for a waterproof jacket somewhere else!

I phoned today as my delivery had gone missing through evri and spoke to a lovely lady named Dorota who was extremely helpful and responded to emails quickly. I explained that I had a baby shower this weekend and she was very quick to get it sorted and send the item again next day delivery! Thank you Dorota

Initially had an issue with the delivery date but following an email to them they were able to ship it out straight away and were incredibly helpful and responsive! The quality of the items were amazing and delivered safely. Very grateful for their speed of responding and being able to help.

I bought a dumbo giftset for my granddaughter, the presentation box arrived damaged and dumbo's musical didn't work. I contacted them and within 24hrs I had both replaced. I would like to thank Oliwia for such fantastic service and turnaround. I will definitely recommend to my family and friends and with Christmas just around the corner be purchasing again. Thank you again Oliwia.

Long delay on item being processed. No communication sent to say item would be late/delayed even though they said they were experiencing high sales when I contacted them to get an update. When contacting them via the website chat box the advisor was abrupt, and not very personal. Wouldn't use again.

I ordered a pale pink back pack with my daughter’s name stitched into it. On the website the bag is a pale pink and the stitching dark pink - it’s very clearly defined. However, the item I received was a much darker pink bag with her name stitched in a very similar colour making it completely unreadable. On contacting them I was told their photos are taken in a studio and enhanced and I should have read the fine print. The images on their website are completely inaccurate and a false representation of the item you receive.

Poor customer service, huge disappointment! I have been let down twice by this company. First I ordered 1 month prior of a birthday and the item has been sent out was damaged. I sent it back to replace it. The replacement at first was not delivered because it was a “system issue” but I needed to contact with them, after that it get lost during transport and the 3rd replacement has been sent out delivered 3 days later even it has been told sending out on an express delivery with a next day aaturday delivery… never happened and let down a little girl twice with no present … I ordered a bag for a holiday and a birthday present more than 1,5 week prior as delivery time stated 5 days. I didn’t hear anything until the estimated delivery day so I contacted customer service. It has been told they having high volume orders. To be honest I dont care! As I have been ordered with a delivery time frame mentioned in the email and website. If they can’t delivery within a timeframe should have been a note about this issue prior the order so I can make my decision! Now how a hell shall I turn up a party with no present?!?! Again?!?! Customer service find a simple solution “ hoping finding this information well but they can’t keep a deadline. “ I am absolutely fuming!!!!! Soo disappointed! If anyone like to have something in time please order somewhere else …

My item was never delivered. According to GPS it was. When I explained they wanted a crime reference number. I explained we didn’t know it was stolen and it would be wrong for me to report a crime I wasn’t sure was committed. Refused refund, won’t buy from them again.

Ordered my twins personalised backpacks and water bottles for nursery. Absolutely amazing quality! A little bit pricey but worth the money as I have never found a water bottle that didn’t leak, but it would be great if they made them slightly larger . The only issue I found was the personalisation on the bottles. Paid an extra £5 each and the writing was the same color as the bottle so I had to sharpie over so you could actually see their names.

Ordered a bag 2 weeks before due to go on holiday for my daughter. Over a week later and still hasn’t been dispatched despite delivery being estimated within 5 days is purchase, which would arrive with plenty of time. Chased up with customer service and then told a high volume of orders so delivery not guaranteed. This was not stated at the time of purchase therefore I would have looked at other options. Now I have a very upset daughter who was looking forward to her new bag for her first holiday. Awful customer service, no alternative solution offered.