Utterly outstanding customer service, Aleksandra was amazing, friendly and done my 1st years proud!

Brilliant customer service for Aleksandra. Thank you for all your assistance!

DO NOT ORDER Customer service is absolutely joke, i payed for next day delivery and my parcel is not with me after 4 days still. Contacted customer service no apologies nothing not even offered refund on delivery just saying wait for it. I had to ask to refund my delivery money. Absolutely joke this company is don't order from them if anything will go wrong they will not care at all.

My delivery arrived beautiful gift, but the box was slightly damaged, after getting in touch, I got a reply very quickly and was sent a new box, customer service was amazing

Brilliant customer service. Dorota was extremely helpful. Thank you!

I had a very positive experience purchasing a personalised backpack. I received regular updates regarding my order, received the order itself in very good time considering it was a customised item and was shocked at how good the quality is considering the price! I’ll definitely be purchasing from My 1st Years again.

I was assisted by Geraldine and she was extremely helpful and found a solution to my issue right away!! Couldn’t recommend more! 100/10 service thank you Geraldine x

I should have listened to all the most recent reviews. Do not waste your money on this company. The customer service is appalling. I was sent damaged goods and proved this by providing photo the customer service was absolutely terrible and the way they dealt with the situation was so wrong. You should not be able to send out damaged goods especially when your customers are paying £30 for one item!

Wonderful customer service! I had to contact them the day after my order to correct an error I had made. The response from Dorota in their Customer Service Department was swift and efficent, resolving my issue immediately. I have purchased from them previously and the item was of high quality and exactly as described. Highly recommend!

Do not waste your time or money. I ordered two water bottles and they came in poor condition. I emailed and replacement ones were sent out to me. Upon receiving the replacement ones they were in WORSE condition than the first set, marks all over them. Not impressed. Especially since they’re so expensive for what they are. Do not bother. It’s like they’ve given you second hand products honestly they don’t care about the condition they’ve sent your item in. Stop caring about your fancy pants boxes you put them in when you can’t send an item in good condition in the first place.